Senior IT Manager

This role is responsible for managing, maintaining and innovating the organisation's IT infrastructure, ensuring seamless technology operations and enhancing the staff experience. It is critical in optimising internal processes and maintaining data security, and involves leading IT projects and managing technology used across multiple locations. The post-holder works with stakeholders across global and local departments within a fast-paced, start-up-style environment.

• Develop and execute the IT strategy aligned with the organisation's goals, providing direction, guidance and support, and stay up to date on industry best practices.
• Create and maintain IT policies.
• Oversee the management and maintenance of the organisation's IT infrastructure, including servers, networks and cloud services across multiple locations, and manage technology upgrades and integration with entertainment systems.
• Ensure the availability, reliability and security of all IT systems and equipment.
• Implement and enforce security protocols to protect sensitive data and information, proactively addressing security risks.
• Evaluate, select and collaborate with technology vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Develop and manage the IT department budget and expenses, optimising resources for cost efficiency and identifying cost-saving opportunities.
• Lead IT projects from conception to completion, including budgeting, resource allocation and timeline management.
• Provide technical support to end-users and resolve IT-related issues in a timely manner, including completion of service tickets via Freshservice.
• Manage onboarding and offboarding of users, mobile device management via Jamf and IRU (formerly Kandji), and administration of Google Workspace.
• Maintain asset management and office technology through MSP/NAAS, and carry out networking troubleshooting.

• Bachelor's degree in Computer Science, Information Technology, a related field, or the equivalent industry experience.
• Proven experience in IT management.
• Strong leadership and team management skills.
• Strong Mac knowledge, as approximately 80% of the environment is Mac-based.
• Excellent knowledge of IT systems, networking, security and infrastructure.
• Project management expertise, including budgeting and resource allocation.
• Proficient organisational, prioritisation and administrative skills.
• Able to communicate confidently and adapt communication style according to the needs of the stakeholder.
• Able to work independently while valuing working collaboratively as part of a team.
• Enjoys a fast-paced, start-up environment.
• Comfortable working with multiple stakeholders across multiple departments, both global and local.

• Experience in the sports and entertainment industry.
• Familiarity with emerging technologies and their applications in the sports and entertainment sector.
• IT certifications such as ITIL, PMP, CISSP, JAMF, Apple or Google Workspace.

SailGP is a global sports and entertainment organisation founded in 2018, now in its sixth season and one of the world's fastest-growing properties, where national teams race identical high-tech F50 catamarans at speeds in excess of 100km/h at iconic stadium destinations worldwide. Its culture is shaped by defined values: Deliver Quality and Consistency; Evolve with Focus; Make it Count; Stand Together; and Strike a Balance. SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.