IT Operations Manager - Production Site

The IT Operations Manager is responsible for the performance, security, and evolution of the IT environment at the production site in Ludesch. The role connects local business operations with IT service owners, external partners, and global and area IT teams to ensure that technology delivers real business value. Reporting directly to the designated on-site IT Manager, the postholder ensures service availability and continuous operations of IT services at the production plant.

• Manage the entire IT infrastructure lifecycle, including the local network, server infrastructure, workplace services, and special-purpose clients.
• Oversee and coordinate IT security measures with IT Area and Global Security teams to mitigate vulnerabilities and ensure compliance with security policies.
• Monitor and control daily IT operations using KPIs and SLAs to maintain high service quality and availability.
• Act as the main point of contact between local business operations, IT service owners, IT operations partners, and IT area peers to align business requirements with IT capabilities.
• Work with business stakeholders to identify opportunities where AI technologies can optimise processes, improve decision-making, and reduce manual effort.
• Plan and execute IT projects in line with Red Bull's project management methodology, focusing on maintaining and improving production-relevant IT infrastructure.
• Deliver solutions in accordance with Red Bull's guidelines and standards, including project management, IT service management, and documentation, while ensuring continuous operational improvement.
• Coordinate external IT partners in day-to-day support activities, ensuring compliance with operational procedures and service agreements, and coordinate service sourcing, hosting, and housing activities in line with Red Bull's standards.
• Identify and implement continuous improvements to IT processes in alignment with the latest Red Bull ITSM standards, leveraging and promoting enhancements to global and area services while contributing to local IT service improvement.
• Evaluate and leverage AI-powered tools and automation capabilities to improve service quality, operational efficiency, and user experience.

• University degree in information technology, computer science, or substantial work experience in site IT management.
• Fluency in English and German.
• Proven experience applying ITSM frameworks (e.g. incident, problem, change, and asset management) to ensure operational excellence and service quality.
• Experience managing IT operations and services.
• Demonstrated ability to align IT services with business needs, ensuring service availability and operational stability in a dynamic production setting.
• Proven ability to act as a primary business contact and work effectively with business owners, external partners, and internal stakeholders to address operational and strategic IT needs.
• Experience managing small to mid-sized IT projects, with the ability to prioritise and deliver solutions that align with business strategies and IT standards.
• Experience using monitoring tools and dashboards to track service performance and ensure KPIs and SLAs are met or exceeded.
• In-depth knowledge of IT infrastructure, including setup, maintenance, and lifecycle management of networks, virtualisation systems, and workplace services.
• Strong understanding of IT and OT security principles and experience in mitigating vulnerabilities, implementing security measures, and ensuring compliance with global standards.
• Ability to identify process inefficiencies and drive improvements in IT operations, leveraging data, KPIs, and Red Bull ITSM standards.
• Good understanding of AI and its applications in production environments.

• Certifications in IT management and IT Service Management are highly desirable.
• Experience managing IT operations and services in a production environment.
• Ideally, proven experience in enhancing processes with AI.

• Production site in Ludesch.
• On-site at the production plant.