Visitor Attractions Commercial Operations Manager

Leads the commercial performance of Manchester City's Visitor Attractions, shaping secondary-spend activity, improving customer propositions and connecting teams across the wider Medlock Square destination to create more valuable, seamless visitor journeys. It sits within Visitor Attractions, a team that brings together visitor experience, operational delivery and commercial thinking across Stadium Tours, the Museum and related attractions. The post-holder owns commercial initiatives, supplier relationships and the souvenir photography operation, turning insight and ideas into measurable revenue and an excellent visitor experience.

• Own the delivery of secondary-spend performance across areas including souvenir photography, guidebooks and vending.
• Develop practical plans against agreed targets and monitor sales, conversion and spend per visitor.
• Use customer and operational insight to identify opportunities that improve commercial return.
• Act as a key commercial link between Visitor Attractions and Hotel, Food and Beverage, Conferences and Events, Product, Sales, Marketing and other teams across Medlock Square.
• Coordinate cross-selling, referrals and bundled propositions with the relevant stakeholders.
• Turn agreed ideas into simple, bookable customer journeys that work across relevant channels and touchpoints.
• Lead the souvenir photography operation and team, and manage relevant suppliers.
• Support guidebook and other sales initiatives.
• Provide clear reporting, forecasting and commercial insight.
• Balance revenue performance with high-quality service to help shape the visitor experience, improve ways of working and support future product and operational decisions.

• Experience in commercial operations, retail, visitor attractions or another customer-focused sales environment.
• Experience leading and supporting a team to deliver sales and customer-service outcomes.
• Direct experience of sales, upselling, customer conversion and secondary-spend activity.
• Ability to contribute commercial insight to product development and improve customer-facing propositions.
• Experience managing budgets, P&L performance or commercial targets, with confidence using numerical and sales data to identify opportunities.
• Clear communication, organisation and stakeholder-management skills, including the ability to coordinate cross-functional initiatives and work with external suppliers.
• Employment is subject to the provision of proof of eligibility to work in the UK.
• All UK-based roles are subject to a DBS check upon commencing employment, at basic, standard or enhanced level depending on the job role and responsibilities.

• Based at the Etihad Stadium, Manchester.

• 26 days' annual leave plus a day off for your birthday.
• Private healthcare and dental cover.
• Annual discretionary bonus.
• Health Cash Plan.
• Employee Assistance Programme with 24/7 GP support.
• Company pension and life assurance.
• Free on-site parking for Manchester-based employees.
• Complimentary breakfast and lunch for Manchester-based employees.
• Access to a range of sports and leisure clubs.
• Cycle to work scheme.
• Give As You Earn.
• Discounted match tickets.