Director of Engineering Core Commerce Platform

This role owns the technology foundation that powers every commercial transaction across PUMA's DTC ecosystem, covering a portfolio of mission-critical commerce capabilities with direct, visible impact on the business. It is a platform-first, API-first engineering leadership role at the heart of how PUMA sells online. The role involves architecting and delivering a composable commerce foundation built on packaged solutions and open-source technologies, making every capability pluggable, scalable, and reusable across channels, with AI-native engineering embedded through intelligent automation, agentic workflows, and AI-driven decision-making.

• Own Core Commerce Platform capabilities across basket and checkout, payments, cross-channel inventory availability, omnichannel OMS, post-order, and social and agentic commerce.
• Deliver basket and checkout (cart management, checkout orchestration, address, tax, shipping), payments (gateway integrations, payment methods, fraud signals, refunds, reconciliation), cross-channel inventory availability (real-time ATP, network/channel segmentation), OMS (order lifecycle
• Inventory allocation, split fulfilment, returns/exchanges), post-order (fulfilment tracking, notifications, returns portal, post-purchase experience), and social/agentic commerce (conversational commerce, social checkout, AI agents).
• Define and execute a composable, API-first commerce architecture that exposes every capability as a clean, versioned, and well-documented API consumable by web, mobile, voice, and agentic channels.
• Own the MACH-aligned composable commerce reference architecture for DTC, integrating microservices, API-first, cloud-native, and headless services with SFCC, Fluent Commerce, and APIGEE.
• Design for pluggability so payment providers, fulfilment partners, and loyalty engines can be swapped or extended with minimal coupling.
• Establish API governance covering versioning strategy, deprecation policy, and contract testing.
• Own the technology strategy and engineering roadmap for the Core Commerce Platform, delivered in partnership with the product organisation.
• Balance investment between packaged solution capabilities (SFCC, Fluent Commerce) and custom open-source components through principled build/configure/extend/buy decisions.
• Lead Salesforce Commerce Cloud (SFCC) platform engineering for commerce services.
• Provide technical and strategic ownership of OMS configuration, customisation, and integration, including order routing rules, inventory network design, and SLA management.
• Drive payments engineering, including integration with payment gateways such as Adyen and Razorpay, tokenisation, alternative payment methods, and reconciliation.
• Own SLAs, SLOs, and SLIs for all Core Commerce Platform services, ensuring 99.99%+ availability for checkout and payments during peak commerce events.
• Lead capacity planning, load testing, chaos engineering, and disaster recovery for commerce-critical services.
• Establish security standards for PCI-DSS compliance in payments, data encryption, and consumer PII protection across commerce services.

• 15+ years of engineering experience, with 5+ years leading platform or commerce engineering organisations with direct product delivery accountability.
• Strong experience in composable commerce architecture, including microservices, event-driven systems, API-first design, and MACH principles.
• Hands-on architectural and implementation experience with Order Management Systems, ideally Fluent Commerce, or a strong equivalent such as Salesforce OMS, IBM Sterling, or Kibo.
• Experience with enterprise integrations, API management, and event-driven architectures, including API lifecycle management, integration patterns, and distributed messaging platforms.
• Payments domain experience, including gateway integrations, PCI-DSS compliance, 3DS2, tokenisation, and alternative payment methods.
• Strong experience with Java/Spring Boot and distributed systems, including building, modernising, and scaling large-scale commerce services.
• Experience with Social Commerce integrations (Instagram, WhatsApp, TikTok) and/or conversational or agentic commerce implementations.
• Strong understanding of data-intensive systems, distributed data architecture, and SQL/NoSQL technologies.
• Track record of managing high-availability commerce systems through peak trading events such as Black Friday and sale events.
• Experience with observability, reliability engineering, and performance optimisation.
• Demonstrated adoption of AI-assisted engineering practices across the software development lifecycle to improve engineering productivity, software quality, and efficiency.
• Operate as an enterprise leader who shapes strategy, builds capability, and creates an environment where teams deliver exceptional outcomes at speed and scale, combining commercial acumen, technical excellence, and people leadership.
• Strategic Thinking & Vision: translate ambitious business goals into clear, executable technology strategies and roadmaps
• Challenge conventional thinking and advocate for innovative solutions that create long-term value
• Operate effectively in ambiguity

• Salesforce Commerce Cloud (SFCC) or equivalent platform background.
• Experience with Order Orchestration, Inventory, Fulfilment, Returns & Exchanges, and Loyalty.

• Office-based role.
• Regular in-person collaboration required to accelerate decision-making, strengthen team cohesion, foster innovation, and build a world-class engineering capability from the ground up.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. PUMA looks for SPEED & SPIRIT in candidates, defined by values that inspire employees to BE DRIVEN in performance, BE VIBRANT in sporting legacy, and BE TOGETHER in team spirit, while letting individual talent and experience shine.