Sportsbook Floor Security Representative

As a Security Guard in the Retail Sportsbook, the role holder helps create a safe, secure, and welcoming environment where customers and team members can focus on enjoying the experience. The position sits at the centre of daily operations, monitoring activity, responding to incidents, and ensuring everything runs smoothly on the floor. Working with cross-functional teams, the Security Guard plays a critical role in maintaining compliance, protecting assets, and delivering a seamless guest experience.

• Verify patron identification, monitor entry points, and operate metal detectors to ensure compliance with safety and age verification protocols.
• Maintain a visible security presence by observing activity, identifying potential risks, and reporting violations, suspicious behaviour, or illegal activity to management.
• Respond to incidents including patron disputes, aggressive behaviour, intoxication, medical situations, and other safety-related events, providing support and first aid when needed.
• Document and report incidents such as theft, property damage, injuries, and unusual occurrences, and assist with asset protection and secure transfers.
• Provide directions and support to guests and vendors to help ensure a smooth and organised experience throughout the venue.

• High school diploma or GED equivalent.
• Strong customer service skills with basic computer proficiency.
• Clear verbal and written communication skills, with the ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays in a fast-paced environment.
• Ability to stand and walk for extended periods, navigate stairs frequently, and lift up to 35 lbs.
• As a regulated gaming company, the employer may require the successful candidate to obtain a gaming licence issued by the appropriate state agency as a condition of employment.

• $18 – $23 per hour

• Bonus, equity, and benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. AI is becoming an integral part of both its present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas, and it is transforming how the company enhances customer experiences, streamlines operations, and unlocks new possibilities. Its teams are energised by innovation and readily embrace emerging technology, shaping the future rather than waiting for it to arrive.