Travel Consultant, After-Hours Support

The Support Agent collaborates directly with coaches and operations staff from multiple universities on all multi-level travel needs, working within Anthony Travel's operation that supports over 100 collegiate athletic departments. The role is customer-service oriented, requiring the individual to put the client's needs first while managing calls, emails and bookings in a fast-paced environment. The agent works from home and may at times be involved in booking group travel, including group air, hotels and buses.

• Book and exchange air records, hotels, cars, private car services and buses to fit the client's needs.
• Book hotels and cars within the Global Distribution System (GDS).
• Complete invoicing during off-peak and slower periods for group hotels and buses for the teams.
• Multi-task by taking incoming calls and emails and completing the associated tasks promptly.
• Book and ticket air reservations, including knowledge of the partial and full exchange process, voiding tickets and issuing MCOs.
• Work closely with the team when colleagues need help completing a task.
• Collaborate directly with coaches and operations staff from multiple universities on multi-level needs.
• Book group travel as required, which may include group air, hotels and buses.

• Knowledge of Sabre or a similar Global Distribution System (GDS).
• Ability to multi-task while managing calls and emails.
• Ability to work from home while staying engaged with customers and co-workers with limited distractions.
• Strong client-service orientation, always putting the client's needs first.
• Excellent communication and interpersonal skills.
• Excellent time management skills, including the ability to set priorities and work in a fast-paced environment.
• Ability to work independently.
• Team player with flexibility and the ability to adapt in a dynamic environment.
• Strong desire to learn and utilise the tools provided.
• Positive attitude and a self-starter mindset.
• Understanding of the unique processes of Anthony Travel, which supports over 100 collegiate athletic departments.
• Ability to work various hours with some overtime when needed.

• Travel experience preferred.
• 3+ years of GDS experience.
• Knowledge of travel-specific systems (e.g. GDS, Concur, etc.).

• Work from home, staying engaged with customers and co-workers with limited distractions.
• Four 10-hour shifts throughout each week, with weekends and holidays included.

• $19.88 Per hour (hiring rate minimum; will not fall below the applicable state/local minimum wage thresholds)
• $26.50 Per hour (hiring rate maximum)

• Competitive salary, commensurate with experience.
• Generous benefits package including medical, dental, vision, life and disability insurance.
• Paid time off.
• 401k plan.
• Short- and long-term incentives, as applicable.
• Growth and developmental opportunities.

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture, and is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO). The company sets out core values of moving with boldness and urgency, delivering excellence in content and experiences, working as one unstoppable team, leading with curiosity and open-mindedness, and owning outcomes with integrity.