Manager, Order Book Fulfillment (Supply Chain)

Sits within the Order Fulfilment team, whose mission is to ensure transparency and reliability of the order book, optimise stock availability, ensure effective allocation within agreed timelines and parameters, and manage logistics planning so the order book is delivered in full and on time. It covers order book management, availability management, RFC management, allocation, delivery note management and reporting. The role works with Customer Service/Wholesale, DTC, EM SCM, PSI, Brand, Master Data, Marketing Operations, Demand Planning, logistics providers and Finance.

• Develop team members' operational and technical capabilities to accelerate transformation and provide best-in-class service for Orderbook Fulfilment stakeholders.
• Maintain and execute the order book according to customer expectations, ensuring timely delivery of campaigns and launches.
• Oversee stock availability and order fulfilment for daily business operations, including allocation, phasing and redating.
• Monitor order book accuracy and cleansing as required, coordinating closely with the sales operations team, and coordinate requirement collection and set up system rules for all Value Added Services (SHAS & SHAD).
• Track and prioritise seasonal orders in cooperation with PSI and Inbound, establish and track Hard Launch processes, and identify critical supply chain constraints and actions to address them.
• Optimise demand-supply dynamics and financial-inventory targets, and oversee inventory activities including virtual stock transfers, physical inventory movements in SAP, stock category movement and QI/blocked stock status and value.
• Collaborate with Sales and Finance on budget achievement discussions, monitoring, expectation management and implementation of actions to meet channel financial targets, and ensure orderbook integrity and transparency for RFC targets.
• Maintain and update outbound lead times and calendar quarterly, and allocate stock to orders using SAP and other control systems through overnight batch runs and ad hoc requests.
• Collaborate with channels to manage delivery note creation and execution, ensuring goods delivery adheres to service level agreements.
• Produce local COTA/OTIF reporting, analyse variance causes and identify improvement actions through root cause analysis, produce order book and operational reports including ad hoc analysis, participate in SAP workshops, upgrades and go-lives for regression testing
• And participate in cross-functional S&OP meetings.

• University degree or equivalent education required.
• Minimum of 8 years of work experience.
• Minimum of 2 years' experience managing people.
• Advanced Excel and PowerPoint skills.
• SAP knowledge.
• Power BI skills.
• Ability to motivate and lead a complex team.
• Excellent knowledge of overall supply chain mechanics.
• Excellent understanding of the flow of goods from sourcing to customer.
• Analytical and process thinking.
• Ability to accept and meet critical deadlines with good planning and organisation skills.
• Ability to challenge the way in which things are done.
• Fluent in English (written and oral) with excellent communication skills.

• Work experience in Supply Chain Management is preferred.

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.