Associate Store Leader, University Village

This role drives operational excellence and team engagement within a retail environment to ensure every fan experiences the brand's premium identity. It translates a detail-oriented, customer-centric approach into daily practice, working autonomously while championing team successes. Reporting to the Store Leader, the role supports the retail function by optimising store workflows and fostering a culture of high performance and service with authenticity.

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects the brand's premium standards.
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction.
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams.
• Analyse daily KPIs and goals to identify root causes of challenges and implement actionable behaviour to enable positive change in store performance.
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development.
• Drive the store's vision and purpose by engaging the team and fostering a culture of trust and shared accountability.
• Support the retail function by optimising store workflows.

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
• Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles.
• Expert facilitator with experience delivering technical or operational training and coaching to diverse team members.
• High level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch professional limits.
• Communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders.

• Retail store environment

• Typical cash compensation range inclusive of base + bonus based on store performance: $90,000 - $95,000.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits.
• Industry leading PTO package.
• Competitive 401k program.
• 11 paid US holidays.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.

believes in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences.