Store Leader - Detroit

As Store Leader, the role holder is the strategic visionary and business owner for the store, ensuring every fan interaction delivers a moment of WOW. The Store Leader is accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualised, elevated customer experience. Reporting to the Area Leader within the Retail team, the role is expected to move the business forward with an entrepreneurial spirit, maintaining premium standards in every detail of store operations and the fan journey.

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is treated as a critical behaviour for future success
• Create business strategies that drive operational excellence, profitability and team productivity
• Partner on and execute a comprehensive community engagement programme that drives local brand energy while maintaining an individualised and elevated premium experience
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
• Lead and build an effective team by prioritising strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
• Plan and oversee training facilitation programmes that equip the team to deliver the WOW and master all operational management topics

• 6+ years of experience in retail leadership or business management within a premium, community-focused or high-growth global brand
• Expertise in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• High emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• An entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment

• An environment designed to give people the tools to develop holistically — to stay active, to learn, explore and innovate
• A supportive, team-oriented atmosphere
• Access to personal self-care for both physical and mental well-being