Sporting Fashion & Goods
Store Leader, Gangnam District
Senior Level
Seoul, South Korea
in office
Full time
Job description
About the Role
This role sits at the core of On's Direct-to-Consumer (DTC) team and carries responsibility for leading the company's new store in Seoul, South Korea. The postholder co-defines store operation processes ahead of opening and supports the Talent Team in hiring a team of service-minded Sales Advisors who will run the store day to day under their leadership. Once the doors have opened, they are accountable for the store's overall performance and for delivering exceptional customer service every day.
Key Responsibilities
- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
- Hire store advisors and manage their schedules, collaborating with the Talent team on talent administration and development such as payroll, onboarding, career progression and recruiting
- Establish and build external partnerships to boost community engagement
- Create business drivers for store performance and monitor relevant store KPIs
- Oversee inventory management and Back-of-House processes to optimise stock levels, and Front-of-House operations to deliver exceptional customer service
- Support the piloting, innovation and implementation of new retail solutions
- Execute product strategy and work closely with the sales planning and retail marketing teams to optimise the sales funnel and visual merchandising
- Co-define the store's various operation processes ahead of the opening
- Support the Talent Team in hiring a team of service-minded Sales Advisors
- Carry out ad hoc duties as needed
Required Experience & Qualifications
- 10+ years of experience in a customer-focused setting
- 3 years of managerial responsibilities within that experience
- Collaborative team player with strong interpersonal, hospitality and communication skills
- Experience in creating interactive and meaningful experiences for customers and team members
- Entrepreneurial spirit and exceptional organisational skills, with the ability to proactively anticipate future store needs
- Ability to read, write and speak Korean and English
- Ability to work weekends, evenings and holidays as needed
Preferred Skills
- Operational retail experience in a premium, sports, tech and/or fashion environment
Benefits & Perks
- An environment designed to give people the tools to develop holistically — to stay active, to learn, explore and innovate
- A supportive, team-oriented atmosphere
- Access to personal self-care for both physical and mental well-being
The Application Process
Candidates are invited to provide sensitive demographic information such as gender identity and race/ethnicity to help ensure equitable and fair experiences for all potential future team members. Providing this information is not required and will in no way impact eligibility for hire.
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