Sporting Fashion & Goods
Change Management
Mid Level
Santiago, Chile
in office
Full time
Job description
About the Role
Leads organisational change initiatives associated with Digital & Technology, ERP and business transformation programmes across LATAM. It focuses on successful user adoption, stakeholder engagement, communication, training and business readiness, while minimising resistance and maximising value realisation from project investments. The position works across functions, countries and business units to assess change impacts and support transitions to new processes, technologies and ways of working.
Key Responsibilities
- Develop and execute comprehensive change strategies that enable employees and business functions to transition successfully to new processes, technologies and ways of working.
- Assess organisational change impacts across functions, countries and business units.
- Identify change risks and potential resistance, and define mitigation actions to support successful adoption.
- Analyse business process, organisational, system and role impacts.
- Establish change readiness and adoption metrics to measure programme success.
- Identify, assess and manage key stakeholders across all organisational levels.
- Develop and execute communication plans for transformation initiatives, coordinating campaigns using multiple channels.
- Ensure end-user preparedness prior to go-live.
- Define change management KPIs and dashboards.
- Prepare executive-level reports on change readiness, adoption and stakeholder engagement.
Required Experience & Qualifications
- 5+ years of experience in Change Management, Organisational Development, Digital Transformation or Project Management.
- Advanced English.
- Experience supporting digital implementations, technology projects or similar projects.
- Experience in multinational or regional LATAM environments.
- Knowledge of Change Management methodologies such as Prosci, ADKAR, Kotter and Lean Change Management.
- Understanding of business process analysis and organisational design.
- Data-driven adoption and readiness measurement.
Preferred Skills
- Experience in ERP implementations, preferably SAP.
- Prosci, ADKAR, PMP, Agile or related certifications.
The Application Process
- Submit an application online by following the application steps and uploading the application.
- Applications are reviewed by real people committed to fairness, transparency and equal opportunity.
- No automated systems or AI tools are used to make hiring decisions.
- AI-supported functions may be used for isolated organisational steps such as scheduling interviews, with no influence on decisions in the application process.
About the Company
PUMA is a global sports brand creating footwear, apparel and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. PUMA's SPEED & SPIRIT values include being driven in performance, vibrant in sporting legacy and together in team spirit, and the company states that it provides equal opportunities for all applicants and does not tolerate harassment or discrimination.
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