GBS Mobility Partner

The GBS Mobility Partner team owns employee relocation cases end to end. The role focuses on delivering a smooth, compliant, and positive relocation experience while acting as the internal owner of the move. Based in GBS Porto, the team supports the organisation's global workforce strategy by ensuring relocations are executed efficiently, compliantly, and with a strong focus on employee experience.

• Act as the primary point of contact and manage end-to-end domestic and international relocation cases, providing clear guidance to relocating employees, people managers, HR, and Talent Acquisition on policies, processes, and expectations, including complex and grade-sensitive cases.
• Handle complex, high-risk, or exception-driven cases, applying deep mobility expertise and escalating non-standard decisions in line with governance frameworks.
• Ensure timely case progression, proactive issue resolution, and consistent communication throughout the relocation lifecycle.
• Partner with the Relocation Management Company to monitor case progress, service quality, and issue resolution across the global vendor network, including housing, household goods, transportation, and destination services.
• Coordinate with immigration and tax vendors to ensure accurate data exchange, timely case initiation, and completion of compliance-related activities, escalating service risks or delays and driving resolution with vendors and internal stakeholders.
• Ensure all relocations are executed in line with global mobility policies, approval frameworks, and local compliance requirements, support employees through immigration and tax processes with clarity on required documentation and timelines
• And act as a trusted advisor to stakeholders on policy application and mobility-related compliance topics.
• Manage relocation data, reporting, cost tracking, and vendor invoices with high accuracy and attention to detail, ensuring data integrity across mobility systems and tools as a quality checkpoint for case-related information.
• Identify opportunities to streamline processes, improve employee experience, and contribute to global mobility program enhancements, including continuous improvement of mobility processes, documentation, standardisation initiatives, and operational playbooks, guidelines, and knowledge articles.
• Act as a day-to-day subject-matter reference point within the GBS Mobility team, sharing best practices and supporting onboarding, upskilling, and capability development of Mobility Partners, and provide operational input to Global Mobility leadership on systemic gaps, risks, or inefficiencies.
• Provide practical guidance and support to employees and their families on housing, schooling, healthcare, and settling-in topics, delivering an empathetic, service-oriented relocation experience that reflects adidas' people-first culture.

• Strong knowledge of global mobility processes including immigration, tax coordination, household goods, temporary housing, and destination services.
• Excellent communication skills with the ability to provide clear, empathetic, and solution-oriented guidance.
• Strong organizational and project management capabilities, with the ability to manage multiple global relocation cases simultaneously.
• Proven ability to collaborate effectively with cross-functional partners and external vendors.
• High attention to detail, data accuracy, and confidence working with mobility systems and vendor platforms.
• 5+ years of experience in global mobility, relocation management, or mobility operations within a multinational environment or relocation service provider.
• Demonstrated experience managing complex end-to-end relocation cases with external vendors.

• Bachelor's degree in HR, Business Administration, or related field preferred.

• GBS Porto

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