Senior Manager GBS Global Process O2C

The Process Excellence teams within GBS drive the functional design of services and standard solutions, support their implementation, and improve skills, training, and continuous improvement capability across GBS, in-market, and functional teams. This role owns Order-to-Invoice (O2I) Wholesale (B2B) processes, covering Trade Term and Pricing Management, Condition Contract Management, Returns & Claims Management, Customer Billing, and Sales Order Intake. The role manages relationships with key customers in the sub-process, understands customer needs, develops solution and service strategy, defines service KPIs, specifies solution and system requirements, and manages and prioritises demand for the service.

• Act as Global Process owner for Customer Billing (electronic Invoicing), Trade Term and Pricing Management (on-invoice discounts), and Order Intake, representing Order to Invoice (O2I) B2B for SAP AFS and the ERP rollout programme (TRANS4RM).
• Analyse, develop, and enhance end-to-end processes, ensuring alignment with O2I, other streams, and markets.
• Drive process standardisation, harmonisation, and automation initiatives.
• Lead process improvement efforts and implement transformation initiatives, including GAP analysis and system enhancements.
• Contribute to GBS priorities, KPIs, OKRs, and overall strategic roadmap.
• Own O2I processes, providing subject matter expertise and ensuring compliance with policies, accounting standards, and IFRS guidelines.
• Drive the implementation of the Group Finance Manual within GBS operations and markets.
• Manage compliance, internal controls, and data governance initiatives.
• Understand stakeholder needs, provide expert guidance, and support data-driven decision-making.
• Lead change management efforts, ensuring smooth adoption of new methodologies and tools.
• Lead medium-to-large projects, ensuring timely and cost-effective execution with a focus on customer expectations.
• Utilise project control solutions for planning, scheduling, and tracking initiatives.
• Support standardised reporting, KPI measurement, and performance analysis to ensure quality, timeliness, compliance, and productivity.
• Lead master data analysis, proposing improvements and ensuring successful implementation.
• Oversee standardised data management processes and drive data quality improvement initiatives.
• Deliver advanced data analysis, embedding insights into operational processes.
• Develop clear communication packages to present findings and recommendations.

• In-depth knowledge and experience with O2C B2B processes in Customer Billing Management, Trade Term and Pricing Management, and Order intake management.
• Strong experience in process design and mapping.
• Good knowledge in project management and Lean Six Sigma methodologies, including tools and project lifecycle phases.
• Experience with RPA and digital transformation initiatives.
• Expertise in solution governance, including enterprise model development, functional process guidance, data management, and demand prioritisation.
• Ability to define guidelines for solution build and delivery.
• Strong background in process quality improvement, review, and compliance.
• Proven ability to set performance frameworks for direct reports and project teams.
• Proactive, impact-driven mindset with a global, end-to-end perspective.
• Self-directed with the ability to meet tight deadlines.
• Adaptability to fast-paced, multicultural environments.
• Strong numerical, analytical, and problem-solving skills.
• Excellent communication and facilitation skills across various business levels.
• Willingness to travel domestically and internationally as needed.
• Business-level proficiency in English (written and verbal).

• Experience with SAP S/4HANA.
• Experience as part of large-scale SAP ERP roll outs.
• Experience in process design and mapping within a Global Business Services environment.

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