General Manager

Leads the overall operations and performance of a club, driving member satisfaction, commercial success, and high standards of safety, service, and brand excellence. It acts as the face of the club, inspiring the team, creating a vibrant culture, and delivering an exceptional member experience. The position sits within the Club Leadership Team and champions the brand's social wellness vision as it evolves into Social Wellness Clubs.

• Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
• Take full ownership of the club's commercial performance, driving membership growth, retention, and revenue targets.
• Champion the brand's social wellness vision and ensure all brand standards are consistently achieved.
• Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
• Oversee health and safety and compliance standards, ensuring a safe environment for members and team members.
• Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
• Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
• Work collaboratively with support teams to deliver new initiatives and bring the reimagined club experience to life.

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
• Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
• Commercial acumen and experience managing budgets, KPIs, and P&L.
• A passion for health, fitness, and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills, with the ability to influence and inspire.
• Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.

• 40 hours per week.

• Competitive bonus structure.

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation, and impact.
• 33 days annual leave including bank holidays, plus a Celebration Day, with encouragement to take them.
• Access to Scottish Widows Pension with employer contributions matched up to 5%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays, and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans, and personal finance support.