Sporting Fashion & Goods
Store Advisor, Zurich
Entry Level
Zürich, Switzerland
in office
Full time
RetailRetail OperationsVisual Merchandising
Job description
About the Role
Focuses on providing exceptional customer service and driving sales performance in a retail store. The post-holder guides customers through their shopping journey, maintains optimal stock levels, and executes visual merchandising plans. The role sits within a dynamic and passionate retail team dedicated to store success, working closely with fellow advisors to create a welcoming, efficient environment aligned with brand values.
Key Responsibilities
- Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
- Assist with unpacking, back-stocking, and organising deliveries to ensure inventory is efficiently managed.
- Help maintain a clean, organised, and safe work environment, adhering to Health & Safety (H&S) standards.
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
- Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
- Foster a collaborative and positive team environment.
- Demonstrate a strong commitment to providing exceptional customer service.
- Embrace new ideas and initiatives to drive store success.
- Uphold high standards of integrity and professionalism in all actions.
Required Experience & Qualifications
- 1+ years of relevant experience in retail or customer service.
- An understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
- Organisational skills and attention to detail.
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
- Ability to work weekends, evenings and holidays as needed.
- Fluency in English and a conversational level of German.
Preferred Skills
- A background in premium, luxury or sports.
Workplace
- Retail store
Benefits & Perks
- A supportive, team-oriented atmosphere.
- Access to personal self-care for both physical and mental well-being.
- An environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
- Each person is led by purpose.
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