German Speaking Risk Associate

Sits within the Fraud and Risk Department and is responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. It reports to one of the team leads and manages the identification and prevention of fraud.

• Communicate with players on account-related issues, resolving problems and ensuring high levels of customer care.
• Analyse customer deposits and account categories to prevent fraud, correct errors and resolve problems.
• Analyse records of affiliate accounts to identify any irregularities.
• Suggest improvements to procedures in the interests of fraud prevention and customer care.
• Investigate financial irregularities on accounts.
• Work with colleagues in other departments to resolve account-related issues and prevent fraud.
• Help maintain quality control and customer care through analysis of player contact.
• Investigate risk issues relating to third-party processors.
• Check gaming history.

• Sound knowledge of different aspects of risk work, including online payments or financial services knowledge.
• Fluent English and German at business level.
• Ability to identify subtle fraud and abuse patterns.
• Very good command of Microsoft Office tools.
• Logical reasoning skills with an analytical approach.
• Decision-making and problem-solving skills.

• Hybrid working with 2+ office days per week.
• Fully remote working across August from anywhere in Bulgaria.

• Group Bonus Plan.
• €100 Monthly food vouchers.
• Transport and utilities support.
• 25 days' annual leave plus local public holidays.
• 5 additional paid days off for volunteering, learning and Game Day in December.
• ShareSave scheme.
• Life assurance and income protection.

Entain is a leading, global sports betting and gaming company that is increasing player safety.