Bar Supervisor- Birmingham City FC

This role helps lead bar operations at Birmingham City FC, ensuring teams are ready to deliver exceptional service during live events. It covers keeping stock and staffing on track, driving sales and maintaining high operational standards, and sits at the heart of creating a great experience for every guest. The post-holder works closely with the Head of Retail and the wider management team, as well as with venue stakeholders, clients, contractors and colleagues across the wider operation.

• Support the day-to-day running of retail and bar operations, ensuring all outlets are well prepared, fully stocked and ready for live events.
• Work closely with the Head of Retail and wider management team to coordinate staffing, rotas, stock levels and stocktaking schedules.
• Lead by example on event days, motivating colleagues and ensuring guests receive friendly, efficient and professional service.
• Drive sales and spend per head by identifying opportunities to upsell products, improve service and maximise revenue.
• Monitor sales performance, cost of sales, product yields and wastage to support commercial targets and profitability.
• Support ordering processes and ensure all stocktakes are completed on time, investigating discrepancies and following company procedures for stock control and profit protection.
• Deliver effective pre-shift briefings so colleagues understand event requirements, service expectations and operational priorities.
• Train and develop team members in customer service, product knowledge and suggestive selling techniques.
• Build positive working relationships with venue stakeholders, clients, contractors and colleagues across the wider operation.
• Support event planning and non-live setup days, ensuring retail and bar areas are clean, presentable and ready for service.
• Respond to customer feedback and resolve issues professionally, escalating concerns where appropriate.
• Ensure Challenge 25, responsible alcohol service requirements and all relevant licensing procedures are followed.
• Maintain high standards of health, safety, food safety and hygiene, ensuring risks are reported and the correct procedures are followed.
• Support departmental maintenance, reporting issues promptly and working with the relevant teams to ensure they are resolved.
• Monitor labour costs and support effective staff scheduling in line with event demand and business budgets.
• Contribute to new product ideas, service improvements and initiatives that enhance the guest experience and support business growth.
• Support Levy's wider commitments to sustainability, equality, diversity, inclusion and community engagement.
• Work flexibly with colleagues across the venue to ensure the smooth delivery of events and the wider hospitality operation.

• Experience in retail, bars, hospitality, food and beverage or a similar customer-facing environment.
• Experience supervising or leading a team, with the ability to motivate colleagues and maintain high standards.
• A commercial mindset, with an understanding of sales performance, stock control, labour costs and profitability.
• Strong communication and interpersonal skills, with the confidence to engage with guests, colleagues and venue stakeholders.
• The ability to organise and prioritise workloads in a fast-paced, live event environment.
• Good IT skills and confidence working with operational systems, reports and financial information.
• A sound understanding of health and safety, food safety and responsible alcohol service.
• A proactive approach to problem-solving, with the confidence to make decisions and respond quickly when challenges arise.
• A passion for customer service and the ability to lead by example when delivering an excellent guest experience.
• A positive, flexible and team-focused attitude, with a willingness to get hands-on when needed.

• Experience with stocktaking, ordering, rota management and cost control would be an advantage.
• A hospitality or management-related qualification would be desirable but is not essential.

• 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
• Healthcare benefits through Medicash
• Including dental, optical and therapy treatments.
• Aviva Digicare
• Including a free annual healthcare check.
• 24/7 Employee Assistance Programme and mental health support.
• Enhanced maternity, paternity and adoption leave, plus additional family-friendly benefits.
• An additional two days' leave following your return from maternity leave during your first year back, and a day off for your baby's first birthday.
• Exclusive shopping, entertainment and travel discounts through the Benefits & Wellbeing platform.
• Discounts on cinema tickets, Nuffield Health memberships, PureGym memberships and more.
• Pension scheme, life assurance and preferred rates on salary finance products.
• Meals on duty.
• Ongoing training, development opportunities and structured career pathways.
• Paid professional subscriptions where applicable.