Supervisor

Is responsible for the safe execution of the Leeds United Football Club (LUFC) operation in an allocated sector of the stadium, under the direction of the Safety Officer/Event Manager. The post holder will control and coordinate event staff and safety in their designated area, ensuring compliance with the Safety Certificate and Ground Regulations. They will also supervise crowd management, brief teams, and report to Event Control, acting as the eyes and ears of the event to support the safety team.

• Attend pre-event planning and pre/post event briefings, and compile concise reports for the Safety Officer/Event Manager.
• Control and coordinate event staff and safety in specific areas of the event/venue, and monitor staff before, during and after the event.
• Ensure that the requirements of the Safety Certificate and Ground Regulations are met, carry out all safety checks, and report back to Event Control.
• Brief, instruct and debrief teams under their direction.
• Ensure the safety and comfort of spectators within a designated area, including assessing and managing crowd flow, addressing crowd issues, and using stadium knowledge to aid during invacuation/evacuation.
• Remove disruptive customers who contravene Ground Regulations.
• Carry out all instructions given by the Safety Officer/Event Manager through the management structure, and liaise with other Supervisors before, during and after each event.
• Allocate security for specified roles and responsibilities, and ensure security disciplines and standards are set and maintained to the satisfaction of the Safety Officer/Event Manager.
• Deal with disciplinary and grievance issues as appropriate.
• Collect and report any information from the event back to the Safety Officer, act as the eyes and ears of the event, take ownership in high-pressure situations, maintain knowledge of event policies and procedures, and deal with queries.

• Trained or undergoing training to the required level (NVQ 4 or equivalent).
• Completion of the Action Counters Terrorism (ACT) training.
• Strong communication skills, both verbal and written.
• Previous supervisory experience at large-scale events.
• Ability to work accurately under pressure.
• Excellent customer service skills.
• Ability to multi-task.
• Strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security, or willingness to learn.
• Adherence to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• Presentable at all times when working, representing the face of the club in the expected manner.
• Act in a manner that supports the Club's Vision and Values at all times.