Sr. Retail Operations Specialist - HOKA

Supports the Retail Operations Manager in driving HOKA Retail's operational priorities and capability building. It focuses on business analysis, commercial planning, retail systems and processes, operational project coordination, incentive planning, and execution tracking. The position works closely with retail stores, Global teams, and cross-functional partners to translate business priorities into clear actions and deliverables.

• Prepare weekly, monthly, quarterly, and annual retail performance reports and dashboards.
• Analyse key retail KPIs, promotion results, store activation performance, and key retail expenses to identify trends, gaps, and business opportunities, and translate findings into recommendations and follow-up actions.
• Support the development and execution of short-term to long-term retail commercial plans, translating commercial priorities into store actions, timelines, and deliverables.
• Track execution progress, target achievement, and business performance, and coordinate assigned projects by engaging cross-functional stakeholders and managing timelines and deliverables.
• Communicate and coordinate with Global and local teams on retail systems, operational tools, and related projects, supporting system implementation, daily operation, issue resolution, and continuous improvement.
• Develop and update retail processes, SOPs, and operating guidelines, and manage key retail administration processes such as payment requests, quotations, procurement, contracts, and other operational procedures.
• Coordinate key retail operations projects, including project timelines, action plans, and progress tracking, and manage PNP follow-up, measurement, regular checks, audits, and process improvement recommendations.
• Monitor store supplies and facilities expenses against the approved budget, including shopping bags, postage, stationery, and staff uniforms, and support loss prevention, shrinkage control, work-hour reviews, and attendance checks, escalating key risks to the Retail Operations Manager.
• Initiate and develop the annual retail incentive plan, review sales performance and business trends, propose quarterly updates, manage group sales reporting, and calculate and validate monthly retail staff bonuses with Finance to ensure accuracy, compliance, and timely payout.
• Prepare retail meeting materials and performance updates, record key decisions, action items, owners, and deadlines, maintain action trackers, follow up on outstanding deliverables, and maintain effective communication among retail stores, the office, Global teams
• And local cross-functional partners.