Manager, The Racing Club Membership

The job holder reports to the Senior Manager, The Racing Club Membership, and is responsible for driving sustainable membership growth for The Racing Club by acquiring and retaining high-quality members. The role meets membership acquisition targets through business development, networking, referral generation and targeted recruitment initiatives, and builds relationships with corporate partners, financial institutions, professional associations and luxury brands. It works closely with internal and external stakeholders to ensure seamless membership application processing, successful recruitment and engagement events, and a high standard of customer service.

• Drive new membership growth by executing strategies established by Racing Club Management and achieving both individual and team membership acquisition targets, with performance measured by annual membership intake
• Member retention rates and the cultivation of high-potential members who may become future horse owners.
• Support the development and implementation of membership acquisition strategies to attract high-quality prospects aligned with the Club's target membership profile, building a strong prospect pipeline through direct engagement, referrals, strategic networking and targeted business development
• And identifying emerging market segments and new business opportunities.
• Establish and cultivate strategic commercial partnerships with corporations, family offices, financial institutions, professional associations and luxury brands to generate high-quality membership leads and expand the Club's prospect network.
• Develop and execute ongoing acquisition campaigns, collaborative marketing initiatives and engagement programmes with strategic partners to drive membership growth and enhance brand visibility
• Proactively following up with prospective members throughout the acquisition journey to facilitate membership conversion.
• Coordinate closely with internal departments and external stakeholders to ensure the seamless processing of membership applications and the delivery of an exceptional candidate experience.
• Work on event logistics and cost control, and provide on-site support to ensure the successful execution of membership recruitment and commercial partnership events.
• Attend duty on Racedays, pre-sale activities and Members' programmes whenever required, cultivating a full understanding of customer behaviour and needs by engaging with existing Members and potential customers at race meetings and events.
• Drive Members' attendance at races, participation in racing and lifestyle events and non-raceday experiences, and conduct prospecting among Members' guests where appropriate.
• Maintain good relationships with Members and provide high-quality customer service to sustain satisfaction and loyalty, handling existing Member and public enquiries independently, including incoming calls and written and e-correspondence.
• Ensure compliance with the Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business.
• Undertake other duties as assigned by the Line Manager.

• A university degree holder in business administration, marketing, hospitality or a related discipline.
• A minimum of 6-8 years hands-on experience in sales and business development or hospitality at high-end membership-based organisations, 5-star hotels or financial institutions.
• Experience in sales management and account management roles targeting HNWI/UHNWI demographics in Hong Kong.
• Experience in affiliated marketing and commercial partnerships.
• Excellent interpersonal and communication skills.
• Good attention to detail and logistics.
• Professional manner in handling confidential information.
• Hands-on computer skills in MS Word and Excel.
• Fluency in spoken English and Chinese, including Cantonese and Putonghua.

• Knowledge of horse racing is an advantage.

• Competitive salary and benefits package.
• Dynamic working environment.
• Development opportunities.

It is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.