People Operations Coordinator | Wimbledon

The People Operations Coordinator plays a pivotal role in the planning, coordination and delivery of people operations across the Frontline and Back of House teams for The Championships. The role ensures the efficient management of staffing resources and operational logistics, supporting the full employee lifecycle from recruitment and onboarding through to workforce deployment and employee relations. Acting as a key link between operational teams and the wider People function, the postholder ensures staffing requirements are met, colleagues receive a positive candidate journey, and all activities are delivered in line with company policies, employment legislation and operational objectives.

• Develop dynamic, cost-effective workforce plans with operational departments for The Championships across Frontline and Back of House teams.
• Support the forecasting, scheduling and deployment of variable workforce requirements, and coordinate the allocation of event colleagues during live event operations.
• Monitor staffing levels, identify shortages or overbooking risks, and implement appropriate solutions to maintain operational continuity.
• Coordinate recruitment activities, including advertising vacancies, screening applications, arranging interviews and managing onboarding through the Applicant Tracking System (ATS).
• Ensure pre-employment checks, right-to-work documentation and starter paperwork are completed accurately and maintained in line with company standards and legal requirements.
• Act as a central point of contact for colleague queries on people policies, procedures and employment matters, and support the Head of People Operations and People Operations Managers with employee welfare and employee relations activities Including grievance and disciplinary investigations and hearings.
• Contribute to retention initiatives and action plans aimed at reducing labour turnover and improving colleague engagement.
• Maintain, enhance and execute people processes covering accreditation, check-in and check-out procedures, workforce allocation, welfare and staffing shortages.
• Support labour scheduling and the management of People Operations budgets, including welfare and other workforce-related expenses, ensuring value for money.
• Manage attendance tracking, timesheet administration and pay-related queries to ensure accurate payroll processing and timely issue resolution.
• Ensure compliance with employment legislation, company policies and operational procedures, and support Health & Safety requirements, mandatory training and Health & Safety meetings.
• Support wider People projects, including process improvements, onboarding enhancements, colleague communications and training programmes, and identify opportunities to improve systems and ways of working.

• Previous experience in a People Operations, HR Coordinator, Recruitment Coordinator or similar role within a fast-paced and demanding environment.
• Experience supporting high-volume recruitment and workforce deployment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent interpersonal, written and verbal communication skills.
• High levels of attention to detail and administrative accuracy.
• Strong IT proficiency, including experience using Applicant Tracking Systems (ATS), workforce management systems and Microsoft Office applications.
• Ability to build effective working relationships with stakeholders at all levels.
• Positive, proactive and solutions-focused approach.
• Demonstrated commitment to delivering outstanding colleague and candidate experiences.
• Flexible and adaptable, with the ability to perform effectively in a live event environment.
• Enthusiastic, engaging and approachable.
• Highly motivated with a strong work ethic.
• Collaborative and team oriented.
• Resilient under pressure and comfortable working in a fast-paced environment.
• Committed to diversity, inclusion and creating a positive workplace culture.

• Experience working within hospitality, catering, events or leisure environments.
• Experience supporting large-scale or live event operations.
• Understanding of recruitment market trends and competitor activity.
• Experience working with high-volume, variable labour workforces.
• Confidence using social media and digital recruitment platforms to attract talent.
• Awareness of employment legislation and employee relations processes.

• Competitive salary with bonus and full company benefits.

• Excellent benefits including healthcare, wellbeing support, annual leave plus bank holidays, life assurance and meals on duty.
• Annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare and wellbeing: Aviva Digicare and Medicash (dental, optical and therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: enhanced maternity, paternity and adoption leave, two days' additional leave after returning from maternity leave, and a day off for a baby's first birthday.
• Perks and discounts: shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: pension scheme, life assurance and preferred rates on salary finance products.
• Development opportunities: professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.