Senior/ People Operations and C&B Manager

The Senior People Operations and Compensation & Benefits Manager is responsible for employees' life cycle transactions and for formulating and implementing the compensation and benefits strategy for Warner Bros. Studio Tour Shanghai (WBSTS). Reporting to the People & Culture Director, the role drives process standardisation and service digitalisation to deliver efficient, accurate and compliant foundational HR services across the organisation while continuously enhancing employee experience and operational excellence.

• Lead the team in overseeing the end-to-end delivery of foundational HR services, including employee lifecycle management (onboarding, transfers, promotions and offboarding), payroll processing, social insurance and housing fund administration, and personnel record management.
• Continuously review and optimise standard operating procedures and drive the establishment and improvement of HR policies and frameworks across the organisation.
• Serve as a key user for the HRIS, leading requirements gathering, UAT, system rollout and ongoing daily data maintenance, and manage HRIS and payroll & benefits outsourcing vendors to ensure service delivery quality and cost control.
• Collaborate closely with HRBP and COE teams to ensure consistent policy implementation and provide timely feedback on frontline pain points, while acting as the primary point of contact for employee services and establishing a multi-channel feedback mechanism.
• Deliver the HR dashboard, including workforce analytics on attrition, cost per head, span and layer, and time to hire, to inform decisions.
• Develop and execute compensation and benefits strategies aligned with the company's compensation framework, supporting the successful grand opening and business growth while driving employee engagement.
• Deliver job evaluations, job levelling and salary bands for all roles to align the job grade structure with WBD Group's total rewards framework, and regularly review and update the company's policies and regulations to identify and establish additional organisational provisions.
• Build and analyse the annual workforce cost budget and track labour costs, participate in market compensation and benefits surveys and industry seminars, benchmark against the external market, and provide data support and recommendations as a basis for business decision-making.
• Review and refine employee benefits initiatives to drive higher team engagement and partner with Talent Acquisition to increase talent appeal in the market
• And collaborate with the total rewards team of WBD Group to understand planned changes to compensation and benefits programmes and their relevance to WBSTS.
• Lead the annual salary review and bonus calculation process and the design and implementation of the employee incentive bonus programme.
• Partner with the P&C Director to shape the performance management strategy, own the end-to-end annual performance review cycle, and ensure appraisal outcomes are integrated with reward programmes and talent development pathways.
• Undertake other ad-hoc job responsibilities assigned by the direct supervisor.

• Bachelor's degree or above in relevant disciplines.
• Minimum 8 years of working experience in HR operations or C&B functions.
• At least 3 years of management experience in an HRSSC or HR operations centre.
• Proficient in process design, data analysis and project management.
• Proficient in compensation design methodologies (such as broad banding, job evaluation and compensation surveys) and performance management tools.
• Experience leading the design and implementation of compensation incentive programmes for senior leadership teams, sales teams and frontline employees.
• Excellent logical thinking and judgement capabilities.
• Naturally data-driven, with sharp analytical skills and solid business insight, capable of translating data findings into actionable business solutions.
• High integrity, strong attention to detail, good communication skills and stakeholder influence.
• Proficient in data analysis tools (advanced Excel functions, Power BI), adept at data modelling and compensation calculation, and capable of delivering visual analytics reports.
• Hands-on experience with HRIS/HCM systems, including Beisen and Yonyou HR Cloud.
• Fluent in oral and written English.

• Prior experience in building an HRSSC from scratch or scaling up operations is highly preferred.
• Prior working experience in hospitality, FMCG, retail or related industries is a plus.

• On-site role requiring flexibility in working hours to meet business needs.
• Is employed through Warner Bros. Discovery's joint venture with Jinjiang International (Holdings) Co., Ltd.; the joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd., and successful candidates will be hired by the joint venture company and assigned to work with Warner Bros. Discovery as required for this project.