Business Operations Analyst, AI & Innovation - Brand Consulting

This position supports the CAA Brand Consulting team, splitting time between hands-on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. The role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher-level decisions. CAA Brand Consulting is a strategy-led, full-service marketing agency whose integrated capabilities span cultural and consumer insights, data and analytics, talent/influencer and property partnership advisory, experiential, social impact, creative services, and content and digital strategy.

• Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms, partnering with cross-functional teams to engineer, standardise, and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organisation.
• Track and analyse live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end-user experience.
• Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.
• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role-based access tiers, and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication, and meeting enablement to optimise team capacity.

• Bachelor's degree in Marketing, Business, Communications, or a similar discipline.
• 2–3 years of relevant experience as an analyst, coordinator, or in a product-support role.
• Working knowledge of AI tools, with a product-management mindset; comfortable gathering requirements, prioritising intake, and coordinating across stakeholders.
• Strong organisational skills, with the ability to hold several threads at once without letting any slip.
• Proficiency in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
• Exceptional attention to detail and the ability to manage multiple deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Team-oriented and comfortable working cross-functionally.

• Agency experience, ideally within sports and entertainment.
• An MBA or other advanced degree in operations or a related field.
• Familiarity with tracking and maintaining budgets and financial concepts.
• Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.

• Hybrid role based in the New York office, requiring a minimum of three days per week on-site; the Brand Consulting department offers a flexible work schedule.

• Is also eligible for a discretionary bonus, and the salary may vary based on factors including relevant experience, time in the role, business sector, and geographic location, among other criteria.

• Competitive compensation and benefits package for all regular full-time employees, with the company paying 80%-100% of the cost for certain benefits.
• Medical insurance.
• Basic life and AD&D insurance.
• Telemedicine.
• Employee assistance and mental health counselling, available in person, virtually, or through text.
• Paid vacation and holidays.
• Paid sick time.
• Paid parental leave and other paid leaves of absence.
• NICU leave.
• Bereavement resources.
• Adoption benefits.
• Educational assistance.

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.