Account Director, Hospitality- Brand Consulting

The Account Director is a senior, client-facing leader responsible for the strategy, relationship management, and execution of bespoke hospitality programmes for C-suite executives, VIPs, and high-value customers. The role serves as a trusted client advisor, translating business objectives into elevated hospitality experiences that strengthen customer relationships and deliver impact. It leads the day-to-day client relationship and strategy across hospitality programmes, including end-to-end tent-pole hospitality programmes and other premium experiences across multiple venues.

• Own and deepen the client relationship, serving as a trusted advisor to senior and C-suite stakeholders and developing hospitality strategies that support client retention, relationship building, and business objectives.
• Lead the strategy, planning, and execution of a diverse portfolio of sports, entertainment, and high-touch executive events, ensuring seamless delivery across the full event lifecycle.
• Lead and mentor a dedicated hospitality team, providing strategic direction, establishing management routines, and ensuring accountability, collaboration, and consistent delivery across the programme.
• Develop and manage multi-year ticket and hospitality strategies, including ticket usage plans, event allocations, and optimisation of ticket management platforms and processes to drive utilisation and programme growth.
• Oversee the end-to-end guest and attendee experience, continuously evaluating and improving every touchpoint from registration and invitations through onsite hospitality, executive hosting, follow-up communications, and post-event engagement.
• Lead event planning and project management, including timelines, project plans, agendas, status updates, event overviews, event guides, run-of-show documents, executive briefings, and post-event recaps.
• Oversee event financial management, including budgets, forecasting, tracking, and reconciliation, ensuring programmes are delivered on budget and in accordance with agency protocols.
• Lead vendor, venue, hotel, and transportation sourcing and management, including research, vetting, contract review and negotiation, partner relationships, and oversight of deliverables.
• Oversee onsite event operations and execution, including executive and VIP hosting, guest logistics, vendor management, registration, and hospitality, maintaining the highest standards of service and quality.
• Guide the development and approval of creative and event materials, including registration websites, invitations, signage, renderings, guest communications, and other hospitality assets.
• Establish strong communication and operating protocols across clients, internal teams, vendors, and property partners, ensuring alignment, transparency, and timely resolution of issues.
• Continuously assess programme performance and identify opportunities for improvement, providing recommendations, reporting, and actionable insights to senior management and clients.
• Develop and deliver compelling client-facing presentations and communications, including strategic recommendations, executive briefings, POVs, research, and other thought leadership materials.
• Identify and cultivate opportunities across CAA, leveraging internal relationships, agency capabilities, and market knowledge to bring new ideas, properties, and opportunities to clients.
• Support broader agency initiatives and hospitality programmes as needed, including event research, property evaluations, white papers, POVs, and special projects.

• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• 8–10+ years of experience in sports, entertainment, hospitality, experiential marketing, or a related field, with demonstrated experience planning and executing complex hospitality and B2B programmes in a fast-paced environment.
• Strong understanding of the sports, entertainment, hospitality, and brand consulting landscape, with a genuine passion for sports, entertainment, celebrity, lifestyle, and pop culture.
• Proven ability to lead client relationships, meetings, staff planning, and cross-functional teams, keeping stakeholders aligned, on time, and on budget.
• Demonstrated experience developing strategic perspectives and client recommendations, bringing new insights and ideas to the table, and identifying opportunities to elevate the scope of work.
• Strong project management and organisational skills, with the ability to prioritise multiple complex projects, manage deadlines and timelines, adapt to evolving circumstances, and perform under pressure while maintaining exceptional attention to detail.
• Strong budget management and forecasting skills, with a disciplined and strategic approach to financial management.
• Proven onsite event execution and vendor management experience, with the ability to oversee multiple partners and deliver seamless experiences.
• Exceptional written and verbal communication skills, including polished client correspondence, presentations, experiential decks, and run-of-show documents.
• High level of professionalism, discretion, judgment, tact, and poise, with the ability to build trust and credibility through strong relationships, confidence, and business acumen.
• Curious, proactive, and solutions-oriented, with the ability to listen, ask thoughtful questions, identify insights, and take initiative, and a willingness to roll up your sleeves and contribute wherever needed.
• Flexible, adaptable, and comfortable with ambiguity, with the ability to pivot quickly, course-correct, and take on new challenges in a dynamic environment.
• Proficiency in PowerPoint and Microsoft Office, with the ability to create polished experiential presentations, planning materials, and run-of-show documents.
• Ability to work non-traditional hours, including early mornings, evenings, weekends, holidays, and travel as required by events and client needs.

• Agency experience is highly preferred.
• F1 experience.
• Cvent and/or Ticket Manager experience.

• Hybrid role based in the New York office.
• The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.

• Is also eligible for a discretionary bonus.

• Medical, basic life and AD&D insurance, and telemedicine, with the company paying 80%–100% of the cost.
• Employee assistance and mental health counselling available in person, virtually, or by text, alongside mental health resources and an employee assistance plan.
• Paid vacation, holidays, sick time, parental leave and other paid leaves of absence, NICU leave, and bereavement resources.
• Adoption benefits and educational assistance.
• Voluntary benefits employees may elect include dental and vision insurance, a 401K plan, flexible spending accounts (health care and dependent care), a health savings account, and voluntary life and AD&D insurance.
• Commuter benefits.
• Other statutory mandated benefits are also offered.

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.