Senior Director, Hospitality

Sits within the Hospitality team, which crafts white glove experiences on behalf of some of the most notable brands in the world. It involves joining the leadership team to drive the growth and development of global client activations and team operations, while enhancing THE·TEAM's visibility in the marketplace. The postholder delivers quality white glove hospitality programmes from brief to execution, ensuring client deliverables and project milestones, including operations and logistics, are met on time, on budget and to the quality expected by THE·TEAM and its clients.

• Oversee and deliver the account from planning through execution, including operations and logistics.
• Oversee and mentor multiple direct reports, providing guidance and leadership, communicating a vision and challenging the team to achieve programme goals.
• Define the account team structure and roles and responsibilities based on project need, ensuring contracts, revenue reporting, team management processes and budgets are executed to specified timelines.
• Build and maintain effective client relationships, establish credibility, address client needs in a timely manner and push back where necessary to achieve desired outcomes.
• Oversee the development, management and reconciliation of budgets of $1M+.
• Conduct quality control of all day-to-day outputs and deliverables to the client and key stakeholders, upholding strict standards of excellence in line with THE·TEAM Hospitality guidelines.
• Maintain regular communication with the agency and client teams regarding roles and responsibilities, budget, schedules and project status, supported by deep knowledge of the client's business, its priorities and how it judges programme success.
• Ensure the agency team manages and develops relationships with trusted suppliers, inter-agency team members and third parties throughout the duration of each project.
• Support the broader business vision, growth and development efforts on behalf of THE·TEAM Hospitality, and ensure teams collaborate with all account teams against client objectives and agreed budgets.
• Provide leadership for the account team through coaching, professional development and training, establish best practice with project management, and create a positive, collaborative teamwork environment based on the company culture and values.

• Minimum of a Bachelor's degree.
• 10+ years of relevant experience as an event planner or organiser in the fields of high-end hosting or hospitality, with a proven portfolio of supporting work.
• Previous experience managing multiple direct reports and dynamic workstreams.
• Ability to remain calm under pressure, multi-task and prioritise workload while ensuring account team deliverables.
• Self-starter who requires little to no supervision to meet and carry out event and service responsibilities.
• Confidence to present and communicate with senior clients, plus the ability to craft complex, nuanced written communications for internal and external outreach.
• Exceptional written and oral communication skills.
• Capable of navigating tough issues and influencing those involved towards a desired outcome.
• Ability to foresee issues developing before they happen and to develop and communicate solutions as needed.
• Open-minded mentality that allows thorough exploration of all ideas and thought starters.
• Focused, strong-minded individual with the ambition to help grow the company and make an impact on the hospitality industry.
• Demonstrated and deep understanding of the hospitality landscape, including a proven ability to deliver proactive thought leadership and build impeccable programmes from the ground up.
• Ability to thrive in a fast-paced environment with a 'can-do' attitude at all times.
• Ability to lead and inspire other team members and generate positive morale.
• Strong attention to detail and highly organised.

• Agency experience.
• Hospitality certification and/or service industry experience.
• Global travel and luxury knowledge.
• Existing vendor and partner relationships.

• Base salary: $130K–$150K, plus bonus potential.
• The listed range is one component of the total compensation package.

• Paid parental leave to support employees during important life events.
• Retirement plan: 401k plan including contribution matching.
• Healthcare: medical, dental, vision, FSA/HSA, life and disability coverage options.
• Professional development: learning and development programmes, mentorship opportunities and career advancement support.
• Generous paid time off and holiday allowances.
• Ancillary benefits: critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter benefits: support for travel and commuting needs, where available.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.