Associate Store Leader

This role is a core part of the Direct-to-Consumer (DTC) Retail team, co-leading a new retail store. As one of the first hires, the role holder will help co-define store operation processes. They will be responsible for the store's overall performance and for delivering exceptional customer service every day.

• Embrace and communicate the company's values and brand philosophy in team and customer interactions.
• Support staff planning and hiring to build a high-performing team.
• Contribute to the implementation of ongoing learning and development programmes for the store team and provide on-the-job coaching or training as needed.
• Support monitoring of store key performance indicators to track the health of business operations.
• Oversee Front-of-House (FoH) operations to ensure exceptional service is provided to every customer.
• Oversee inventory management and Back-of-House (BoH) processes to optimise stock levels and inbound and outbound product flow requirements.
• Act as the in-store troubleshooting expert for the company's store systems and core processes.
• Help co-define store operation processes as one of the first hires.
• Take responsibility for the store's overall performance and daily delivery of exceptional customer service.

• 6+ years of experience in a customer-focused setting, including managerial responsibilities.
• Collaborative team player with strong interpersonal, hospitality, and communication skills.
• Entrepreneurial spirit and exceptional organisational skills to proactively anticipate future store needs.
• Professional working proficiency in English.
• Physical demands: constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours; includes stooping, kneeling, and crouching.
• Working hours: ability to work weekends, evenings, and holidays as needed.

• Operational retail experience in a sports or fashion environment.

• In-store retail environment.

• Access to personal self-care for physical and mental well-being.
• Supportive, team-oriented atmosphere.
• Environment designed to support holistic development, including staying active, learning, exploring, and innovating.