Supervisor Production Operations

The Production Operations Supervisor supports and oversees the day-to-day operational delivery of live and recorded productions from the company's West London facilities. The role acts as a key operational lead across productions and events at the Chiswick and Stockley Park facilities, helping to ensure production requirements are planned, coordinated and delivered effectively across multiple teams. The postholder works closely with Production Resource, MCR, London Bookings, Engineering and other operational teams, and supports continuous improvement and operational excellence within a fast-paced broadcast environment.

• Act as the operational lead where required for Chiswick-based deliverables, representing Production Operations in production meetings and acting as a key liaison with Production Management.
• Ensure production information, event requirements and operational updates are clearly shared across all relevant GT&O departments, working with Production Resource, MCR, London Bookings, Engineering and other operational teams so that event details are accurate
• Aligned and distributed in a timely manner.
• Support the planning and delivery of gallery positions, studio rigs, production set-ups and associated production requirements.
• Check and confirm resource allocation documents and systems, reviewing the centralised bookings system to confirm the correct resource has been allocated, Technical Operators are booked where required and FACS testing requirements are captured.
• Maintain a visible on-the-ground presence across live deliverables, supporting escalation, feedback and issue resolution during production activity.
• Coordinate studio maintenance scheduling so that work is planned around production requirements and communicated to relevant stakeholders, ensuring studio maintenance, production activity and operational deliverables meet Risk Assessment and Health & Safety requirements.
• Coordinate the allocation, bookings and upkeep of green rooms, make-up rooms and associated production support spaces, and support the maintenance of service facilities so that shared information areas hold the latest policies, guidance and operational information.
• Identify and flag operational or facility-related risks early, ensuring appropriate action is taken to protect live output.
• Assist with production confirmations, tracking call-time changes and overtime requirements, and maintain budget and cost tracking documentation so that changes and approvals are recorded accurately.
• Support the coordination of freelance bookings, availability, confirmations and operational updates, ensuring teams receive clear documentation, expectations and production information ahead of their shifts.
• Support the Production Operations Manager with the documentation and distribution of new workflows, system integrations and technical facility updates, and assist with the rollout of operational process changes so that teams understand new systems, expectations and responsibilities.
• Provide the Production Operations Coordinator with structured goals and development plans to support growth within the business.

• Experience working in live broadcast, studio production or production operations environments.
• Strong understanding of PCR, studio and live production workflows.
• Strong problem-solving skills with the confidence to escalate issues appropriately.
• Working knowledge of scheduling systems, production booking and resource allocation workflows.
• Understanding of Risk Assessments, Health & Safety requirements and safe production practices.
• Ability to work collaboratively across departments and build effective working relationships.
• Proactive and solutions-focused approach to live production support.

• Experience supporting live sport or fast-paced multi-production environments.

• Onsite working: all working hours and days, regardless of shift pattern, are carried out at the place of work.
• The employer reserves the right to change this working agreement where it is essential to business needs and upon reasonable notice.
• Operates across the Chiswick and Stockley Park facilities in West London.