Manager, Betting Control Centre (Operations and Optimisation)

Sits within the Sports Business Division, which is central to the Club's aspiration to become a globally recognised sports and entertainment brand with world-class horse racing at its core. The Division focuses on sustainable growth of the sports business, deepening customer engagement, and positioning the Club as a leading global sports and entertainment brand. The job holder works under the BOCC (Operation and Optimizations) Team and reports to the Senior Manager, Betting Control Centre (Operations).

• Manage the daily operations of O&O on a 7x24 basis, monitoring wagering digital platform healthiness, funds transfer services stability, and the deliverability of Robotic Process Automation (RPA) processes that increase checking efficiency.
• Facilitate Digital Services to execute daily wagering operations of digital platforms, ensuring accurate and efficient processing of service requests while strictly adhering to SOPs, and facilitate the DS team in conducting hygiene checks.
• Assess identified system abnormalities with appropriate customer impact, and collaborate with appropriate teams including incident management to resolve effectively.
• Collaborate with IT and Business Units on the implementation of new digital wagering initiatives and system enhancements, conduct system operation familiarisation, and identify process and control requirements to support management evaluation and implementation readiness.
• Review and enhance daily operational and LCT checklists to incorporate new or enhanced digital wagering services, ensuring that critical operational stages and control points are appropriately monitored and validated.
• Implement identified operation processes to streamline via RPA or other appropriate technologies as an RPA specialist, monitoring progress and reporting results regularly.
• Assist the Senior Manager on operational dashboard establishment for providing real-time visibility into operational performance from a wagering and incident management perspective, and collaborate with IT to migrate the current channel-focused dashboard to a new technology platform.
• Monitor supporting staff to ensure smooth operations, manage team talent development via coaching and knowledge sharing, and manage and supervise a team of part-time staff to provide daily operations.
• Assist the Line Manager to manage internal processes and budget for capex/opex, and contribute to financial planning and resource management to ensure effective operations within budgetary constraints.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business, and undertake other duties as assigned by supervisor(s).

• Bachelor degree in Business or Marketing with strong technology knowledge and experience in e-Business, or Bachelor degree in Computer Science / Electronic Engineering / E-Commerce with a keen business sense and ability to take the customer's viewpoint.
• A minimum of 10 years' relevant working experience in e-channels operations.
• Excellent project management skills and strong interest in e-Business digital services.
• Experience in formulating and automating operation tasks with a decent plan.
• Ability to be energetic, creative and persistent in achieving results.
• Excellent written and oral communication skills in both English and Chinese.
• Ability to work on shifts round the clock, including Sundays and public holidays.

• Experience in projects implementation and incident management.
• Knowledge or working experience in Agile Framework development, such as a Product Owner role.
• Knowledge or working experience in automation tools (e.g. UiPath) or programming languages (e.g. Python, JavaScript).

• Competitive benefits package
• Dynamic working environment
• Development opportunities

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.