Major Events & Host Organisations
Workforce Planning & Operations Coordinator
Entry Level
Brazil
in office
Full time
Job description
About the Role
The Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensuring the organisation has the right talent in the right roles at the right time. The role works alongside the FIFA Workforce Management team based in Zurich and reports to the FIFA27 Head of Workforce, within the Local FIFA Subsidiary in Brazil. The position supports the delivery of the FIFA Women's World Cup 2027 by coordinating workforce planning, operations, and stakeholder engagement across all workforce types.
Key Responsibilities
- Assist with the implementation of workforce planning and operations for the FIFA Women's World Cup 2027 (FWWC2027).
- Support the coordination of workforce planning activities across all workforce types, including paid staff, freelancers, tournament-time hires and secondees.
- Work with the Workforce Management team to align workforce plans with operational requirements.
- Maintain and regularly update the centralised headcount tracker, support workforce categories and entitlements data, and support change management activities by tracking and communicating updates.
- Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities.
- Support the delivery of operational workforce plans during tournament time, including site operations, workforce spaces and equipment requirements, and on-the-ground operational support to venue managers.
- Support the documentation and maintenance of workforce policies, procedures, and operational guidelines, assist in mapping and documenting processes, and help communicate workforce processes to ensure consistency.
- Provide administrative and coordination support for workforce systems and tools, and support the delivery of workforce training sessions, including preparation of materials and logistics.
- Assist with scheduling and coordination of workforce operations teams, track workforce service levels, and support reporting on entitlements and delivery.
- Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport), maintain regular communication with functional areas, and provide coordination support between workforce teams, HR, and other stakeholders.
Required Experience & Qualifications
- Fluent in English, both written and spoken.
- Basic to intermediate understanding of workforce planning systems, tools, and processes.
- General understanding of data and its use in workforce planning and decision-making.
- Experience supporting or assisting with operational teams.
- Ability to organise tasks, manage priorities, and work with guidance in a structured environment.
- Experience collaborating with team members and contributing to a positive team environment.
- Good communication skills, both written and verbal.
- Demonstrated adaptability and willingness to support problem-solving and coordination activities.
- Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel).
- Proficiency in using project planning tools such as WeTrack and Monday.com.
Preferred Skills
- Ideally, experience with exposure to workforce planning, operations, events, or a related field.
- Experience in event or venue environments.
- Experience working in or interacting with multicultural and/or multinational environments.
- Portuguese language skills (basic to advanced).
- Experience with workforce system implementations.
The Application Process
Candidates are asked to submit a CV in English, as it will be reviewed by an international team.
About the Company
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the FIFA Women's World Cup 2027™, the biggest women's sporting event in the world, hosted for the first time in South America.
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