O2C & Export Specialist – International Markets

Sits within the International Customer Service team and owns the end-to-end order-to-cash process for assigned international markets. It is not a traditional customer service role; it combines O2C ownership, export expertise, and supply chain coordination, acting as a key interface across internal and external stakeholders. The position involves managing markets with a high degree of autonomy, ensuring a stable flow of goods, and driving process improvements.

• Manage and improve the end-to-end O2C process for assigned international markets, including order processing across finished goods, visibility items, packaging materials, and branded cars.
• Coordinate transport planning and shipment execution, and ensure export compliance with customs and legal requirements.
• Track shipments through delivery and maintain service reliability using BI tools.
• Handle invoicing, credit notes, returns, and claims, and support credit risk and dunning activities.
• Identify and resolve operational risks across the supply chain.
• Support product launches, packaging changes, and lifecycle activities, ensuring timely product introductions and phase-outs.
• Maintain material, customer, and pricing data in core systems.
• Act as the main contact for assigned markets, managing communication with subsidiaries, distribution partners, co-packers, 3PLs, and internal stakeholders.
• Collaborate closely with Supply Chain, Finance, Operations, Procurement, Business Applications, Data, and Commercial teams, and support stakeholders through projects, training, and issue resolution.
• Drive process and system improvements, advance digitalisation and automation initiatives, and use data insights to improve performance and decision-making.

• 5+ years of experience in international O2C, export, or supply chain.
• University degree in Business or Supply Chain, or 7+ years of relevant experience.
• Fluent English.
• Hands-on experience with SAP S/4HANA (SD/MM/TM), BI tools, and MS Office.
• Experience managing complex international supply chain setups.
• Strong analytical skills and end-to-end process understanding.
• Ability to work independently, take ownership, and manage multiple priorities.
• High reliability, attention to detail, and problem-solving ability.
• Strong stakeholder management and communication skills.

• Experience in FMCG/CPG is preferred.
• German is a plus.

• Based in Elsbethen.