Operations Supervisor, Jackpocket

The Operations Supervisor leads a team within the lottery courier product Jackpocket, overseeing daily lottery courier operations to ensure smooth and timely ticket order processing. The role involves shaping key decisions on personnel management, process development, and operational improvements. This leadership directly impacts and elevates the digital lottery courier experience for customers.

• Lead the fulfilment centre team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as the Manager-on-Duty in the fulfilment centre and manage shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.
• Oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals.
• Shape key decisions on personnel management, process development, and operational improvements.

• Availability to support a continuous operation including nights, weekends, and holidays.
• A commitment to promoting safety, efficiency, and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.
• May be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.

• Fulfilment centre

• US hourly rate: 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable.

• Bonus, equity, and benefits as applicable.

We are a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston.