Operations Associate, Jackpocket

This role works at the heart of a fast-paced fulfilment centre, supporting Jackpocket, DraftKings' digital lottery courier product. It manages every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. The position helps keep systems running seamlessly to support the team's success and enhance the lottery experience for customers.

• Manage and process customer lottery ticket orders and redemptions at the local fulfilment centre, ensuring accuracy from start to finish.
• Keep systems updated with real-time customer order statuses and tracking information.
• Streamline and organise workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Support various operational projects as they arise, contributing to the team's overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast-paced environments.
• A knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail.
• Ability to prioritise and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.
• May be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment; the company will guide candidates through the process if relevant.

• Fulfilment centre

• US hourly rate: 19.00 USD per hour for this full-time position, plus benefits as applicable.
• Compensation displayed reflects new hires for the position across all US locations; individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• A recruiter can share more about the specific salary rate and how it was determined during the hiring process.

• Benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. The company is integrating AI into its present and future, using it to power how work gets done, guide smarter decisions, and spark bold ideas. AI is transforming how DraftKings enhances customer experiences, streamlines operations, and unlocks new possibilities, and its teams are energised by innovation and readily embrace emerging technology.