Operations Associate, Jackpocket

This Operations Associate role sits at the heart of a fast-paced fulfilment centre and supports the success of DraftKings' newest digital lottery courier product, Jackpocket. The associate manages every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. The role helps keep systems running seamlessly, positively impacting team success while enhancing the lottery experience for customers and shaping the future of the rapidly growing industry.

• Manage and process customer lottery ticket orders and redemptions at the local fulfilment centre, ensuring accuracy from start to finish.
• Keep systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team's overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.
• Ability to obtain a gaming licence issued by the appropriate state agency as a condition of employment, if relevant to the role.

• At a local fulfilment centre

• Benefits as applicable
• Guidance through the gaming licence application process if relevant to the role

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. At DraftKings, AI is becoming an integral part of both the present and the future, powering daily work, guiding decisions, and sparking bold ideas. The company says it is not waiting for the future to arrive and is shaping it one bold step at a time.