Operations Associate, Jackpocket

The Operations Associate is at the heart of a fast-paced fulfilment centre and supports the Jackpocket digital lottery courier product. The role manages every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. The associate keeps systems running seamlessly to positively impact the team's success while enhancing the lottery experience for customers.

• Manage and process customer lottery ticket orders and redemptions at the local fulfilment centre, ensuring accuracy from start to finish.
• Keep systems updated with real-time customer order statuses and tracking information.
• Streamline and organise workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team's overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritise and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfilment setting.
• May be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.

• US base salary range for this full-time position is $19.00 USD, plus bonus, equity, and benefits as applicable. Salary ranges are determined by role, level, and location; individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

• Bonus, equity, and benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, it may require employees to obtain a gaming licence issued by the appropriate state agency as a condition of employment. The company views AI as integral to its operations, using it to enhance customer experiences, streamline operations, and unlock new possibilities.