Operations Associate, Jackpocket

This role includes responsibility to be at the heart of a fast-paced fulfilment centre, driving the success of the newest digital lottery courier product, Jackpocket. You will manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. The role shapes the future of a rapidly growing industry by keeping systems running seamlessly, positively impacting the team's success and enhancing the lottery experience for customers.

• Manage and process customer lottery ticket orders and redemptions at the local fulfilment centre, ensuring accuracy from start to finish.
• Keep systems updated with real-time customer order statuses and tracking information.
• Streamline and organise workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team's overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritise and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfilment setting.

• On-site at a local fulfilment centre.

• US$17.00 per hour for this full-time position, plus benefits as applicable.

• Benefits as applicable.
• Guidance through the gaming licence application process if a licence issued by the appropriate state agency is required for the role.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. At DraftKings, AI is becoming an integral part of both its present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas, and its teams are energised by innovation and readily embrace emerging technology. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.