Operations Associate, Jackpocket

This Operations Associate role is based in a fast-paced fulfilment centre and supports DraftKings' digital lottery courier product, Jackpocket. The associate manages every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. The role shapes the future of the rapidly growing lottery courier industry by keeping systems running seamlessly, contributing to team success and enhancing the customer lottery experience.

• Manage and process customer lottery ticket orders and redemptions at our local fulfilment centre, ensuring accuracy from start to finish.
• Keep our systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team's overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfilment setting.

• On-site at a local fulfilment centre in the US

• 17.00 USD per hour

• Benefits as applicable

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. The company is integrating AI into its present and future, powering how work gets done, guiding smarter decisions, and enhancing customer experiences. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.