Lead Product Manager

FanDuel is hiring a Lead Product Manager to drive the strategy and execution of Account Management and Profile experiences across its portfolio of products, including Sportsbook, Casino, Racing, Daily Fantasy Sports, and new categories. The role involves shaping how millions of customers manage their accounts and personal information, working at the intersection of customer experience, regulatory complexity, and multi-product ecosystem management. The successful candidate will partner closely with Engineering, Product, Risk/Fraud, Finance, Compliance, and Legal to build account management experiences that are customer-first, compliant, resilient, and built to scale.

• Partner with the Director of Product to define and communicate a clear product vision, strategy and roadmap for Account Management and Profile, balancing customer experience, operational efficiency, and regulatory/compliance requirements.
• Own the end-to-end account management journey across FanDuel's portfolio, including personal details, profile customization, account settings, and self-serve capabilities, designing experiences that balance ease-of-use with the controls, disclosures
• And auditability required for a regulated environment.
• Enable seamless account experiences across all FanDuel products (Sportsbook, Casino, Racing, Predicts, DFS) and identify and drive self-service opportunities that reduce friction, increase customer autonomy, and improve the overall account management journey across the multi-product ecosystem.
• Build deep knowledge of account management product features, user journeys, and customer identity/profile best practices, and stay informed on market shifts, competitors, and emerging personalization technologies to refine the product roadmap.
• Drive measurable improvements in customer satisfaction, completion rates, and account feature adoption while maintaining strong controls, and establish, track, and communicate success metrics (HEART scores, task success, conversion
• User happiness) using a data-driven approach to prioritize work and demonstrate impact.
• Partner with Compliance, Legal, and Risk to evolve account self-service capabilities that increase customer autonomy while meeting regulatory requirements (e.g., customer verification, account settings management, T&C acceptance flows).
• Champion a test-and-learn approach, including concept validation, A/B tests, pilots, and phased rollouts, to validate account experience improvements before broad launches.
• Partner with engineering to ensure clear requirements, strong acceptance criteria, and high-quality launches, and manage dependencies, triage issues, and act as an escalation point to keep delivery on track across multiple product pods.
• Lead complex initiatives end-to-end, from discovery and business case through delivery and iteration, and align stakeholders across Product, Engineering, Commercial, Finance, Legal, Compliance, Risk/Fraud, and Operations, removing blockers and driving decisions.
• Deliver concise, action-oriented communication and confidently present to senior leadership and cross-functional partners to secure buy-in, align priorities, and drive outcomes.

• 7+ years of product management experience with a track record of driving measurable business outcomes through customer-facing experiences.
• Demonstrated ownership of complex, cross-functional initiatives with measurable business impact, such as user engagement, feature adoption, conversion, retention, revenue generation, cost optimization, or comparable KPI improvements.
• Experience leading and developing others as a direct manager, with at least one product manager or analyst reporting to you and evidence of their growth under your leadership.
• Comfort working in regulated or compliance-sensitive environments, with experience partnering closely with Legal, Compliance, and Risk (or equivalent functions).
• Technical fluency, including comfortable collaboration with engineering on APIs, complex identity systems, multi-product architecture, and third-party vendor integrations.
• Strong business acumen, including crafting business cases, prioritizing tradeoffs, and communicating clearly with executive stakeholders.
• Excellent written and verbal communication, with the ability to influence without authority across senior leadership and cross-functional partners.

• Experience with account management, identity, profile/personalization, or customer data products.
• Experience in adjacent domains such as customer onboarding, conversion optimization, self-serve platforms, or marketplace account features.
• Passion for sports, sports betting, or sports-adjacent products; existing knowledge in these areas is a plus.
• Exposure to AI in a product context, whether using AI tools to accelerate product workflows, leveraging AI to build product features, or a strong curiosity and aptitude for incorporating AI into modern PM work.

• Array of health plans to choose from (some as low as $0 per paycheck), including programs for fertility and family planning, mental health support, and fitness benefits.
• Generous paid time off (PTO & sick leave).
• Annual bonus and long-term incentive opportunities (based on performance).
• 401(k) matching program (up to 5% match).
• Commuter benefits.
• Pet insurance.
• Medical, vision, and dental insurance.
• Life insurance.
• Disability insurance.
• Short-term or long-term incentive compensation, including cash bonuses and stock program participation.
• Paid personal time off and 14 paid company holidays.
• Paid sick time in accordance with all applicable state and federal laws.

FanDuel Group is the premier mobile gaming company in the United States and Canada, operating a portfolio of leading brands including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and daily fantasy sports. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator, and is based in New York with offices globally.