Senior Manager, Quality Excellence (Claim Management)

This role sits within the Product Development & Operations team and connects production quality insights with product creation to ensure products meet consumer expectations. It manages regional product quality claims and aligns regularly with the global team. The holder translates consumer claim data and testing results into actionable insights for product creation teams.

• Autonomously lead the end-to-end management of product warehouse claims for a defined area of product scope and market region.
• Collaborate with regional quality managers to investigate and determine the root cause of quality defects, aligning on suitable corrective actions for improvement.
• Assess the scope and potential warehouse claim impact, collecting expert feedback as required and providing analysis to senior leaders.
• Ensure consistent collection of data and storage of key learnings and findings relating to product defects and claims.
• Train sales organisations and account warehouse staff on adidas quality inspection standards and procedures.
• Act as the key contact point for global product quality defects within the product area of scope.
• Analyse product return and quality claim data to identify recurring issues, trends and root causes.
• Translate findings into clear recommendations for product creation and production improvements, and regularly communicate and present key learnings, insights and recommendations back to product creation and global quality teams.
• Own the C4C Transfer-in project process and BU communication flow in China.
• Coordinate cross-functional communication and quality alignment execution, ensuring timely decision-making, risk management and stakeholder alignment.
• Act as the key interface between BU and supporting functions.

• College or university degree with a focus on product engineering, or an equivalent combination of education and experience.
• Minimum 4 years of work experience in the sporting goods industry.
• Expert product and manufacturing process knowledge for footwear or apparel.
• Ability to cope with change, make decisions and act comfortably with risk and uncertainty.
• Ability to be self-directed while working under tight deadlines.
• Strong competency in Microsoft Office tools.
• Strong interpersonal, communication and influencing skills.
• Data analytical skills.
• Fluency in both written and spoken English and Chinese.

• Work experience in Sourcing, Development, Commercialization or Production within the sporting goods industry.

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a real competitive advantage.