Senior Manager, Data Office (Analytics Models & Insight Products) (3-year contract)

Sits within the Membership and Customer Excellence Division, which delivers world-class experiences and deepens engagement across all customer segments. It defines and owns the Club's analytics models and insight products roadmap to support strategic and operational decision-making. The position leads the end-to-end lifecycle of analytics and insight products, manages predictive, prescriptive and AI-driven models, and leads a team of data scientists and analytics professionals.

• Define and own the Club's analytics models and insight products roadmap to support strategic and operational decision-making.
• Lead the end-to-end lifecycle of analytics and insight products, including ideation, prioritisation, development, deployment, adoption and continuous improvement.
• Manage the development, validation, deployment and monitoring of predictive, prescriptive and AI-driven analytical models, and build reusable insight products and decision-support tools across business divisions.
• Partner with business stakeholders to identify opportunities where analytics and AI can deliver measurable business value.
• Lead a team of data scientists and analytics professionals to develop innovative analytical solutions and best practices.
• Partner with the Governance team to establish model governance, performance monitoring and responsible AI controls to ensure analytical solutions remain trusted, explainable and effective.
• Translate complex analytical findings into clear business recommendations and actionable insights for management.
• Drive adoption of analytics products by working with stakeholders to embed insights into business processes and decisions.
• Collaborate with Data Platform teams and IT teams to ensure data availability, quality and scalability required for analytics products.
• Undertake other projects as assigned by the Chief Data Officer (Head of Department).

• University graduates with 10+ years of professional experiences.
• Strong track record in using data and insights to support customer strategy and drive business results.
• Minimum 5 years of hands-on experience in developing and implementing customer prediction models or advanced analytics solutions.
• Proven experience in managing large-scale data and AI initiatives, including portfolio oversight and governance frameworks.
• Strong stakeholder management skills, with the ability to build trust and drive data adoption across the Club.
• Able to influence and engage others effectively, demonstrating strong peer leadership and collaboration.
• Good structured thinking skills, with the ability to simplify complex problems and translate them into practical solutions.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear way and highlight business impact to different levels of management.
• Able to work closely with stakeholders across different functions and external partners to deliver results.

• Benefits package
• Dynamic working environment
• Development opportunities

It generates sustainable economic and social value, supports the HKSAR Government in combatting illegal gambling, is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.