Manager, Data Office (Data Products)

Drives the development and implementation of enterprise data products within the Membership and Customer Excellence (MCE) Division. It acts as the primary bridge between business and technology teams, translating business objectives and requirements into data product roadmaps, user stories, and delivery plans. The position leads end-to-end delivery of data products and platform capabilities, ensuring alignment with enterprise data strategy, governance standards, and business outcomes.

• Drive the development and implementation of enterprise data products by partnering with business stakeholders to identify opportunities, define requirements, and prioritise initiatives that deliver measurable business value.
• Act as the primary bridge between business and technology teams, translating business objectives, processes, and requirements into data product roadmaps, user stories, and actionable delivery plans.
• Lead the end-to-end delivery of data products and platform capabilities, ensuring solutions align with enterprise data strategy, governance standards, and business outcomes.
• Collaborate with business units, solution teams, data scientists, and IT teams to enable analytics, AI, reporting, and operational use cases through trusted and accessible data assets.
• Define and manage data product requirements, backlog priorities, acceptance criteria, and success measures to ensure effective adoption and value realisation.
• Promote the use and adoption of the Club's enterprise data platform and data products through stakeholder engagement, training, communication, and change management activities.
• Ensure data is structured, accessible, reusable, and governed appropriately through effective data definitions, metadata management, data quality controls, and business data standards, and ensure compliance with data governance, security, privacy, and risk management requirements.
• Support the delivery and continuous enhancement of the enterprise data platform roadmap by identifying business needs, capability gaps, and improvement opportunities
• And work closely with IT and platform engineering teams to ensure platform capabilities support evolving business requirements and strategic priorities.
• Support vendor management and technology delivery activities, ensuring solutions meet business requirements, quality standards, and expected outcomes, and monitor adoption, utilisation, business benefits
• And performance of data products to recommend enhancements that maximise value and user experience.
• Support cost, capacity, and investment optimisation by assessing platform utilisation trends and recommending improvement opportunities, maintain business and functional documentation, including product requirements, data definitions, process flows, and knowledge assets
• And continuously identify emerging technologies, data capabilities, and industry best practices that can enhance business outcomes and accelerate data-driven innovation.

• Bachelor's Degree in Business Analytics, Information Systems, Computer Science, Engineering, Data Science, or related disciplines.
• At least 8-10 years of experience in data management, data products, business analysis, analytics delivery, data platform implementation, or related disciplines.
• Experience in delivering, implementing, or managing enterprise data platforms, data products, and data-driven solutions.
• Strong understanding of enterprise data platforms, data architecture, data integration, and data governance principles.
• Experience supporting analytics, AI, reporting, and data-driven decision-making initiatives in an enterprise environment.
• Familiarity with cloud-based data platforms, data services, and modern data technologies.
• Strong business analysis, problem-solving, facilitation, and communication skills.
• Demonstrated ability to work effectively with cross-functional stakeholders across business and technology teams in a complex organisational environment.
• Proven experience in translating business requirements into data products, analytics solutions, and data-driven capabilities.
• Strong experience in stakeholder engagement and working with business and technology teams to define priorities, requirements, and delivery outcomes.

• PMP certification is highly preferred.
• Experience in Agile delivery, product ownership, or managing product backlogs and roadmaps is an advantage.

• Competitive benefits package
• Dynamic working environment
• Development opportunities

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.