Manager, Data Office (Deployment Strategy)

Leads and advises business departments in identifying, shaping and prioritising Data & AI use cases, ensuring clear business outcomes and measurable benefits. It contributes to the Club's Data strategy and acts as a trusted business partner across the organisation. The position sits within the Membership and Customer Excellence Division, which oversees clubhouses, racecourses and Off-Course Betting Branches and leads customer experience strategy across digital and physical touchpoints.

• Lead and advise business departments in identifying, shaping and prioritising use cases, ensuring clear business outcomes, measurable benefits and a balanced assessment of value versus delivery effort.
• Contribute to the development and execution of the Club's Data strategy, translating business priorities into an actionable deployment roadmap and portfolio of initiatives.
• Act as a trusted business partner to stakeholders across the Club, building long-term relationships to identify opportunities, foster collaboration and maximise cross-functional business value through Data.
• Own and manage Data & AI business products from a business perspective, driving the product lifecycle from ideation and business case development through deployment, adoption and continuous improvement.
• Drive adoption of assigned business solutions through stakeholder engagement, change management and capability building, ensuring sustainable business outcomes and return on investment.
• Define, track and report business value realisation metrics, monitoring the impact of deployed solutions and identifying opportunities for optimisation and further value creation.
• Act as a key influencer in fostering a data literacy culture across the Club and enable business stakeholders to better understand complex Data & AI concepts.
• Facilitate alignment between business stakeholders, Data Office teams and IT teams, ensuring Data & AI initiatives are delivered in line with strategic objectives, business needs and operational constraints.
• Partner with the Governance team to ensure proposed solutions remain trusted, compliant, explainable, and with effective controls.
• Collaborate closely with Data Science, Data Platform, and IT teams to ensure the technical feasibility of proposed solutions, taking into consideration data availability, quality, security, and scalability.

• Bachelor's degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Information System or Information Technology.
• Minimum of 4-6 years of professional experience as a Data & AI Product Owner, Business Analyst, or related role.
• Proven track record as a Data & AI Product Owner and/or Business Analyst, with successful delivery of use cases that drive measurable business outcomes.
• Experience in driving change management, stakeholder adoption, and business value realisation for Data & AI initiatives.
• Strong stakeholder management and presentation skills, with the ability to explain Data & AI solutions, build trust, and drive data adoption across the Club.
• Fast learner with the ability to quickly understand business models and operations, develop business proposals, and articulate solutions in a clear and concise manner.
• Able to influence and engage stakeholders effectively, while demonstrating strong collaboration and relationship-building skills.

• Hands-on experience in developing and implementing solutions, and/or relevant certifications in Data & AI technologies (e.g., AWS, Azure, Databricks), is an advantage.

• Benefits package
• Dynamic working environment
• Development opportunities

It operates a unique value creation model that generates sustainable economic and social value for the community, supports the HKSAR Government in combatting illegal gambling, and is Hong Kong's largest single taxpayer and one of the city's major employers, with a Charities Trust that is one of the world's leading charity donors.