Assistant Manager, Data Office (Deployment Strategy)

Sits within the Membership and Customer Excellence (MCE) Division, which delivers world-class experiences and deepens engagement across all customer segments. The Division oversees the operations of clubhouses, racecourses and Off-Course Betting Branches, leads the Club's customer experience strategy across digital and physical touchpoints, and manages data strategy and governance. The position supports business departments in identifying, shaping and prioritising Data & AI use cases, contributes to the Club's Data strategy, and acts as a trusted business partner to stakeholders.

• Support the business departments in identifying, shaping and prioritising use cases, ensuring clear business outcomes, measurable benefits and a balanced assessment of value versus delivery effort.
• Contribute to the development and execution of the Club's Data strategy, translating business priorities into an actionable deployment roadmap and portfolio of initiatives.
• Act as a trusted business partner to stakeholders across the Club, building long-term relationships to identify opportunities, foster collaboration and maximise cross-functional business value through Data.
• Assist the Data & AI business product owners from a business perspective, driving the product lifecycle from ideation and business case development through deployment, adoption and continuous improvement.
• Support the adoption programme of the assigned business solutions through stakeholder engagement, change management and capability building, ensuring sustainable business outcomes and return on investment.
• Define, track and report business value realisation metrics, monitoring the impact of deployed solutions and identifying opportunities for optimisation and further value creation.
• Support communication with the Governance team to ensure proposed solutions remain trusted, compliant, explainable, and have effective controls.
• Support communication with Data Science, Data Platform, and IT teams to ensure the technical feasibility of proposed solutions, taking into consideration data availability, quality, security, and scalability.

• Bachelor's degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Information System or Information Technology.
• Minimum of 4 years of professional experience as a Data & AI Product Owner, Business Analyst, or related role.
• Proven track record as a Data & AI Product Owner and/or Business Analyst, with successful delivery of use cases.
• Experience in driving change management, stakeholder adoption, and business value realisation for Data & AI initiatives.

• Hands-on experience in developing and implementing solutions, and/or relevant certifications in Data & AI technologies (e.g., AWS, Azure, Databricks).

• Competitive salary and benefits package.

• Dynamic working environment
• Development opportunities

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.