Senior Associate, NPC Relations and Planning - Asia, Oceania, Africa

Serves as the trusted LA28 partner for 15 to 25 National Paralympic Committees across Asia, Oceania and Africa, ensuring every delegation receives coordinated support on the path to the Games. It cultivates client relationships, leads escalation pathways and coordinates NPC visits, while acting as a central resource of NPC-specific information for 8 to 10 Functional Areas. Reporting to the Manager, NPC Relations and Planning, the role translates delegation requirements into operational plans and dependable Games-time delivery for every delegation.

• Cultivate trusted relationships with 15 to 25 NPCs, tracking correspondence and leading the client escalation pathway throughout the Games lifecycle.
• Lead the review, production and distribution of key documents, policies and resources, validating other Functional Area publications before release.
• Coordinate NPC visits and pre-Games readiness activities, including the NOC Chefs de Mission Seminar and post-visit reports.
• Lead planning sessions with Functional Areas, monitoring the athlete journey and tracking milestones through reporting tools.
• Support the NCS Service Centre at Games-time, serving assigned NOCs through issue resolution and client communications.
• Perform other duties as required as the role evolves, including operational responsibilities during the Olympic and Paralympic Games.

• 4+ years' direct experience with a National Olympic and/or Paralympic Committee, National Governing Body or National Federation, including membership or account management.
• Direct experience in the adaptive sport community and knowledge of Olympic and Paralympic Games structure, protocols and requirements.
• Fluent written and spoken Russian, French, Arabic or another regional language, with English as primary working language and client experience across Asia, Oceania and Africa.
• Major event operations experience across client services, transportation, accommodations, logistics and accreditation, using Microsoft Excel, PowerPoint and Smartsheet.
• Bachelor's degree; or 4 years of equivalent experience in NOC and NPC services or international sport client management.

• Paralympic Games experience in a delivery or delegation services capacity.
• Experience with data analytics and reporting tools for client programs.
• Experience supporting Olympic or Paralympic Village delegation services.
• Experience coordinating international seminars, site visits or delegation programs.

• Available to work on-site in the Downtown Los Angeles-based office.
• LA28 does not provide relocation assistance for any positions; candidates based outside the Los Angeles area are welcome to apply if able to work on-site in Los Angeles.
• The majority of work is conducted in an office setting, requiring extended periods using computers, phones and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends and holidays, especially during peak event periods.
• Work from the Olympic and Paralympic Village during Games-time operations, including nightshifts as required.

• Build lasting relationships with National Paralympic Committees across Asia, Oceania and Africa.
• Shape delegation services with Functional Area teammates from planning through Games-time operations.
• Develop international client management and major event expertise within a global organisation.
• Help create an athlete experience that welcomes every delegation to Los Angeles.