Store Advisor, University Village

The Store Advisor acts as the brand ambassador and primary creator of a premium, individualised fan experience in-store, mastering the fundamentals of the Cloud CX Premium service model with a detail-oriented approach. Reporting to the Store Leader within the Retail team, the role supports the retail function by demonstrating a high level of excellence through service with authenticity. The contribution ensures premium service standards drive brand loyalty and honours the mission to ignite the human spirit through movement.

• Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning.
• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• High reliability and accountability, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.

• Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.
• Certain roles may be eligible for equity compensation in addition to cash compensation.