Sporting Fashion & Goods
Store Advisor, Amsterdam
Entry Level
Amsterdam, Netherlands
in office
Full time
RetailRetail OperationsVisual Merchandising€34k – 37k
Job description
About the Role
This role is a key player in providing exceptional customer service and driving sales performance in the retail store. It focuses on guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. The role sits within a dynamic and passionate team dedicated to store success, working closely with fellow advisors to ensure a welcoming, efficient environment aligned with brand values.
Key Responsibilities
- Respond to customer enquiries and resolve issues effectively, ensuring a positive shopping experience.
- Assist with unpacking, back-stocking, and organising deliveries to ensure inventory is efficiently managed.
- Help maintain a clean, organised, and safe work environment, adhering to Health & Safety (H&S) standards.
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
- Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
- Foster a collaborative and positive team environment (Team Spirit).
- Demonstrate a strong commitment to providing exceptional customer service (Positive Spirit).
- Embrace new ideas and initiatives to drive store success (Explorer Spirit).
- Uphold high standards of integrity and professionalism in all actions (Athlete Spirit).
Required Experience & Qualifications
- 1+ years of relevant experience in retail or customer service.
- Understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
- Organisational skills and attention to detail.
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
- Ability to work weekends, evenings and holidays as needed.
- Fluency in English and a conversational level of Dutch.
Preferred Skills
- Background in premium, luxury or sports retail is a plus.
Workplace
- Retail store
Benefits & Perks
- An environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
- A supportive, team-oriented atmosphere.
- Access to personal self-care for both physical and mental well-being.
- A purpose-led culture.
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