Lead Store Advisor, Amsterdam

Is a key player in leading the retail team and ensuring a premium customer experience. It leverages leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. The postholder supervises customer interactions, optimises inventory management, executes visual merchandising plans, and contributes innovative ideas to enhance store processes.

• Embody and communicate the brand philosophy, values, and culture to internal and external customers, leading by example in outstanding customer service.
• Welcome customers, address inquiries, and create tailored solutions to enhance their engagement with products.
• Supervise, mentor, and motivate Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Manage and optimise daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage throughout the store.
• Oversee opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organised environment.
• Maintain in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories.
• Contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Assist with inventory management, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand.
• Uphold visual merchandising standards and create a premium shopping experience through well-organised, visually appealing displays.
• Serve as the primary contact for store leadership, IT, and Facility Management on operational matters related to product flow and store system functionality.
• Train the store team on BoH processes and act as the store's system and IT expert, providing first-level troubleshooting, assisting with IT system testing, and training the team on in-store technology.
• Handle minor maintenance and facility management tasks to maintain the store's premium standards and ensure smooth operations.
• Work closely with store leadership across all store functions and participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM performance.
• Provide feedback to store leadership to refine processes and elevate customer service quality, and pursue personal and professional development opportunities.

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
• A passion for Running, Fashion, or Sports is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire the team.
• Proactive and quick to learn, thriving in both independent and collaborative settings.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.
• Proficient in reading, writing, and speaking English.
• Commitment to company values: team spirit, positive spirit, explorer spirit, and athlete spirit.

• Experience in the Running, Fashion, or Sports industry is a plus.

• Retail store environment.
• Collaborative team environment working with Store Advisors and store leadership.

• A supportive, team-oriented atmosphere.
• Access to personal self-care for both physical and mental well-being.
• An environment designed to give people the tools to develop holistically, including staying active, learning, exploring, and innovating.
• Career advancement opportunities.