Producer – Live Team (EA SPORTS NHL)

Leads the dedicated Live Team for the EA SPORTS NHL franchise, owning end-to-end development, live operations, and the ongoing evolution of the core online modes World of Chel and Hockey Ultimate Team. Reporting to the Lead Producer, the post-holder serves as the production leader for the Live vertical, guiding multidisciplinary teams across Design, Engineering, Art, UI/UX, Product Management, Live Content, and Quality Verification. The position balances pre-launch mode delivery with a high-cadence live service, building evergreen experiences that strengthen community and amplify hockey fandom.

• Lead the end-to-end production lifecycle for World of Chel and HUT from pre-production through launch, aligning cross-functional teams around clear goals, milestones, and deliverables.
• Partner with Creative Directors, Game Designers, Development Directors, and Technical Leads to translate product vision into prioritised backlogs and manageable sprint roadmaps.
• Manage scope across online mode features, proactively mitigating risks and aligning dependencies, and oversee the execution of online systems including progression frameworks, matchmaking/lobby flows, UI modernisation, and competitive structures.
• Direct the live service release train, orchestrating seasonal campaigns, content drops, Battle Pass progression, and competitive events.
• Maintain and optimise live-ops deployment pipelines across content artists, software engineers, and release management.
• Oversee live incident triage and rapid-response workflows to quickly resolve live gameplay issues, tuning adjustments, and service anomalies.
• Partner closely with the Community team to monitor, ingest, and close the loop on community sentiment, player feedback, and live telemetry, synthesising these with user research and behavioural data into actionable, high-ROI backlog priorities that elevate retention.
• Champion a player-first mindset across the development floor, ensuring the community's voice directly influences mode tuning and future feature iterations.
• Foster a healthy, inclusive, and high-performing team environment committed to sustainable development, and serve as the central communication bridge between the dedicated Live Team and franchise leadership.
• Interface with external stakeholders, including Central Tech, Marketing, Commercial teams, and licensors.

• 7+ years of video game production experience on console, PC, or mobile, with at least 2+ years dedicated to online multiplayer modes or live services.
• Proven track record of shipping online features and running post-launch live operations through their complete lifecycle.
• Solid understanding of live service mechanics (seasonal tracks, dynamic events, reward economies, and deployment pipelines).
• Proven ability in capacity planning, backlog management, and Scope vs. Capacity governance.
• Experience integrating community feedback and telemetry into product backlogs.
• Strong leadership, conflict-resolution, and stakeholder communication skills.
• Proficiency with Jira, Confluence, Hansoft, or equivalent project tracking tools.

• Passion for hockey, the NHL, and sports gaming ecosystems.
• Production experience with team-based multiplayer (e.g., EASHL) or digital card-collecting modes (e.g., HUT).
• Experience with live sentiment tracking, telemetry dashboards, and user research integration.
• Familiarity with first-party console submission and compliance processes (PlayStation, Xbox).

• Comprehensive health, dental, and vision packages with retirement savings matching.
• Generous paid time off, personal wellness days, and flexible hybrid working arrangements.
• Full access to EA Vancouver's campus amenities: on-site gym, dining, and sports courts.
• Vacation of 3 weeks per year to start, plus 10 days per year of paid sick time.
• Company top-up to EI/QPIP benefits up to 100% of base salary when welcoming a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave).
• Extended health, dental, and vision coverage, life insurance, disability insurance, and retirement benefits for regular full-time employees.
• Certain roles may also be eligible for bonus and long-term cash programs.