Manager, MCE Business Strategy and Execution

Sits within the Membership & Customer Excellence (MCE) Division, which is responsible for delivering world-class experiences and deepening engagement across all customer segments. The Division oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence, and manages data strategy and governance to build a unified view of customers.

• Support the development and execution of MCE's strategic priorities and business plans, translating them into actionable plans and measurable outcomes, and monitor progress while highlighting emerging areas requiring attention.
• Partner with business units to identify and assess opportunities that strengthen member value, customer outcomes and business performance.
• Support the development of business cases and strategic recommendations, and support the implementation of strategic initiatives, evaluating performance against intended outcomes.
• Analyse business performance, customer and market insights to identify trends, opportunities and areas for improvement.
• Develop reports, presentations and insights to support leadership decision-making, translating data into actionable business recommendations that improve business performance.
• Contribute to the adoption of new ways of working that improve business performance.
• Support process mapping and review initiatives to identify process gaps, inefficiencies and opportunities for improvement, and support the development and implementation of governance frameworks, standards and operating procedures.
• Coordinate governance activities for strategic initiatives, including key milestones tracking, decisions and action items follow-up
• Prepare governance reports, progress updates and materials for leadership forums and decision-making bodies
• And monitor compliance with agreed governance processes and follow up on outstanding actions.
• Build effective relationships across MCE and support functions, work collaboratively with stakeholders to support alignment on strategic priorities and business objectives, and facilitate discussions to resolve business challenges and competing priorities.
• Undertake other duties as assigned by Senior Manager, MCE Business Strategy & Execution.

• Bachelor's degree in Business Administration, Management, Strategy, Finance, Economics, Marketing or related discipline.
• 5-8 years of experience in business strategy, business planning, performance management, consulting, business transformation or related functions.
• Experience working across multiple stakeholder groups and functions.
• Strong analytical and problem-solving capability with the ability to interpret complex information.
• Experience preparing business cases, management reports and executive presentations.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Excel and PowerPoint.

• Experience in data analysis and business reporting tools.

• Benefits package
• Dynamic working environment
• Development opportunities

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.