Customer Service Intern

Supports the Customer Service team in ensuring excellent service for external customers and internal stakeholders. It contributes to the supply chain execution of finished goods and visibility items (VISIT) and supports the fulfilment of the order-to-cash process and reverse activities. The intern joins a dynamic, fast-paced Customer Service team and gains hands-on experience across function support, systems and digitalisation, analysis, and customer collaboration.

• Support the Customer Service team in monitoring customer satisfaction and customer-related KPIs.
• Track deliveries from logistics providers to customers to ensure high-quality service.
• Support the resolution of operational issues related to orders and deliveries.
• Assist with the creation and maintenance of customer data in company systems.
• Support return management, customer claims handling, daily invoicing, credit notes, returns processing, month-end activities, and other recurring operational tasks.
• Support process automation and digitalisation projects, EDI-related activities, and customer integrations.
• Gain experience with CRM tools and learn how automation technologies support order management processes.
• Assist in maintaining databases, dashboards, and reports, and monitor and analyse service level and logistics performance KPIs, order trends, and service performance to identify improvement opportunities and support performance analysis and root cause investigations.
• Support continuous improvement projects and testing activities.
• Collaborate with internal and external stakeholders to deliver efficiency and improvements, understand customer needs, influence behaviour, and find mutually beneficial solutions, including starting to collaborate with customers.

• Bachelor's or Master's degree in Economics, Business Administration, Management Engineering or related fields.
• Strong interest in Customer Service and Operations.
• High level of analytical capability.
• Customer-focused mindset and attention to detail.
• Good Excel skills.
• Presentation and reporting skills.
• Strong organisational and communication skills.
• Proactive attitude and willingness to learn.
• Enthusiastic fast learner.
• Fluent in Italian and English.

• Familiarity with data visualisation tools is a plus.

• Hands-on experience in a dynamic and fast-paced environment.