Regional Training Specialist – West Coast

The Regional Training Specialist plays a key role in shaping the retail training landscape across the West Coast, based in the LA Century City store. The role reports to the Retail Training Senior Lead – Americas and works closely with Store Leaders, In-Store Trainers, the West Coast Area Lead and other Training Specialists. Operating with a high level of autonomy, the postholder independently manages priorities, executes training programmes and directly supports the growth and performance of store teams across a broad territory.

• Oversee the end-to-end execution of the area training strategy across West Coast stores, ensuring consistency, alignment and impact.
• Assess store performance, identify capability gaps and prioritise training needs in collaboration with Area and Store Leaders.
• Develop and manage a strategic training calendar aligned with business goals, product launches, seasonality and customer service excellence initiatives.
• Lead the New Store Opening (NSO) onboarding process, ensuring seamless organisation, facilitator coordination and powerful delivery, adjusting as needed to maximise impact.
• Facilitate high-impact training sessions across in-store, classroom, virtual and digital formats, including via the Digital Training App.
• Design and tailor learning content to local needs, ensuring relevance and scalability.
• Monitor training effectiveness through data analysis, store performance metrics and learner feedback, adapting programmes as needed.
• Drive and monitor adoption of the digital training platform, ensuring its integration into daily retail operations.
• Champion and oversee the onboarding journey for new hires across all store leadership levels, ensuring consistent delivery across stores.
• Provide ongoing in-store coaching to individuals and teams, developing key behaviours that elevate customer experience and retail excellence.
• Lead and mentor In-Store Trainers, providing development opportunities, feedback and clear objectives to enhance their impact.
• Collaborate with cross-functional teams to embed new tools, systems and programmes into daily retail training practices.
• Act as a cultural ambassador and change agent for learning and development across the region.

• 3–5 years of experience in a retail training manager or area-level L&D role, with increasing levels of responsibility.
• Proven track record of leading successful training initiatives across an area with multiple store locations.
• Comfortable working autonomously, managing time, priorities and travel schedules independently.
• Skilled in facilitating learning for diverse retail audiences through in-person, digital and hybrid formats.
• Strong data literacy, with the ability to interpret performance metrics and learning feedback to inform training actions.
• A hands-on, collaborative and coaching-focused approach, with a passion for talent development.
• Creative and adaptable, able to develop impactful content with available tools such as Google Suite and digital apps.
• Highly organised and proactive, capable of managing multiple projects across locations simultaneously.
• Excellent communication and interpersonal skills.
• Fluent in English.
• Willing and able to travel extensively within the West Coast (up to 60%) and occasionally outside the US.

• Spanish language skills are a plus.

• Based in the LA Century City store.
• Extensive travel across West Coast stores (up to 60%), with occasional travel outside the US.

• Typical cash compensation range for this position, inclusive of base and bonus: $95,000 – $105,000.
• Individual compensation packages are based on factors unique to each candidate, including experience, industry knowledge, qualifications, skill set and location.

• Competitive benefits package including medical, dental and vision benefits.
• Industry-leading PTO package.
• Competitive 401k programme.
• 11 paid US holidays.
• Corporate office closure between Christmas and New Year.
• A plethora of product perks.
• Certain roles may be eligible for equity compensation in addition to cash compensation.